Customer Service Agent – Inbound & Outbound Calling

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November 19

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Expertise.com

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B2C • Marketplace • Wellness

Expertise. com is a company dedicated to locating and verifying the best local professionals for various services across numerous industries. The platform researches over 60,000 businesses monthly in over 200 industries across the U. S. , aiming to identify highly qualified service professionals for consumer needs. Expertise. com covers areas including legal services, home improvement, finance, insurance, health, and wellness. They utilize a multi-step selection process, which includes identifying, analyzing, verifying, screening, and mystery shopping to ensure the professionals they recommend meet high standards. The company also offers a concierge service to connect customers with top-ranked service providers.

51 - 200 employees

👥 B2C

🏪 Marketplace

🧘 Wellness

📋 Description

• Conduct concierge calls and provider-matching calls to clients with service requirements • Comprehend how we do things with clients and make sure they're getting their money's worth • Competent in conducting basic provider data research • Conduct phone conversations with clients in the capacity of an executive assistant, maintaining a balance between casual and professional tones • Jot down what you talk about with clients in a clear and accurate way • Roll with the punches when things change at work, and still get the job done right • Stay pumped and focused on getting stuff done on time • Demonstrate success in initiating and executing new ideas • Manage personal productivity and work independently with minimal supervision

🎯 Requirements

• Has proficient to advanced written and verbal communication skills • BPO Customer Service Agent Profile preferred • Has at least 1-year BPO experience, preferably in a work-from-home environment • Has keen attention to detail and familiarity with the use of several remote work tools • Has the proven ability to multitask and think outside the box

🏖️ Benefits

• Remote work position • Night Shift hours