Director of Growth – Customer Strategy

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Expert VA

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🛍️ eCommerce

👥 HR Tech

B2B • eCommerce • HR Tech

Expert VA is a virtual assistant service provider that delivers expert-level support to help businesses operate efficiently and grow. The company employs highly experienced virtual assistants who are trained to manage a variety of tasks such as customer support, digital marketing, and real estate assistance among others. Expert VA emphasizes a structured approach to business processes and offers time-tracking software to enhance productivity, allowing business owners to focus on their core activities.

📋 Description

• Develop and execute the company's growth strategy across marketing, customer acquisition, retention, and brand • Use customer insights, market research, and performance data to identify new growth opportunities • Build marketing systems and campaigns that drive measurable business results • Strengthen our brand and ensure consistent, high-quality customer communications • Champion the use of AI and modern technology to improve marketing effectiveness and customer understanding • Lead and develop the marketing team while partnering with leaders across the business

🎯 Requirements

• 8+ years of experience in growth, marketing, brand, customer strategy, or related leadership roles • A proven track record of driving business growth, not just marketing activity • Experience leading teams and influencing cross-functional initiatives • Strong analytical thinking combined with excellent communication skills • Comfortable using data, customer insights, and experimentation to guide decisions • Bonus Points: Experience in retail, hospitality, healthcare, SaaS, or service-based businesses • Experience with CRM, customer analytics, AI, marketing automation, or loyalty programs • Experience working directly with founders or executive leadership teams

🏖️ Benefits

• HMO • Paid Leaves • Opportunity for Growth