Technical Support Referent, German

Job not on LinkedIn

🔥 0 minutes ago

🇷🇴 Romania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Expleo Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1966

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Expleo Group is a global engineering, technology, and consulting service provider that partners with leading organizations to guide them through business transformation, helping them achieve operational excellence and future-proof their businesses. With over 50 years of experience in developing complex products, optimizing manufacturing processes, and ensuring quality, Expleo leverages deep sector knowledge and expertise in AI, digitalization, and cybersecurity to fast-track innovation across the value chain. The organization operates in 29 countries, supported by 18,000 skilled experts dedicated to delivering high-value solutions while committing to integrity and sustainability.

📋 Description

• Analyze received support requests and identify appropriate solutions based on available basic data and technical skills • Escalate unresolved Level 1 support requests to the higher technical level according to established procedures • Monitor and manage support requests throughout their lifecycle until closure • Promptly inform the manager of incidents identified during request processing • Manage support requests from absent colleagues to ensure business continuity • Translate support requests or other documents at the manager's request • Comply with internal procedures and work instructions • Manage support requests considering warranty-cost impact and recommend part replacement when necessary • Propose creation or updating of items and databases to improve the knowledge base • Apply and comply with the client's quality management system requirements

🎯 Requirements

• Technical university degree (preferably in automotive, mechanical or electrical/electronics) • Fluent in German • Intermediate-advanced English • Passionate about the automotive industry • Entry-level experience level

🏖️ Benefits

• Benefit Platform • Holiday Voucher • Private medical insurance • Performance bonus • Easter and Christmas bonus • Employee referral bonus • Bookster subscription • Work from home options depending on project