Financial Support Specialist

🕒 2 days ago

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Expressable

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

📚 Education

💰 $15M Series A on 2022-02

Healthcare Insurance • Wellness • Education

Expressable is an online speech therapy service that offers live, 1-on-1 sessions with experienced speech therapists from the convenience of home. Catering to individuals of all ages, Expressable focuses on a range of communication needs, including speech delay/disorder, language disorder, early language development, autism spectrum disorder, and social issues. Clients are matched with therapists who provide custom treatment plans and ongoing support. With an emphasis on practice at home, Expressable delivers research-based, flexible, and effective speech therapy designed to aid swift progress in communication skills.

📋 Description

• Respond to patient inquiries related to billing, insurance claims, payments, and statements via phone, email, and chat • Assist patients in understanding charges, EOBs, coverage, deductibles, co-pays, and payment plans • Collect and process patient payments accurately and securely • Collaborate with insurance verification and revenue cycle teams to resolve denied or delayed claims • Educate patients on financial policies, insurance processes, and available support options • Document all interactions in CRM/EHR systems with precision and compliance (HIPAA, PCI, etc.) • Identify patterns in billing issues and suggest process improvements to reduce patient friction

🎯 Requirements

• High school diploma or equivalent (associate’s or bachelor’s degree in healthcare administration, business, or related field preferred). • 2+ years’ experience in healthcare billing, patient accounts, insurance claims, or revenue cycle management. • Proficiency with EHR/CRM systems and payment processing platforms; strong Microsoft Office/Google Suite skills. • Understanding of HIPAA, PCI compliance, and insurance terminology (EOBs, CTP Codes, Diagnosis Codes, Deductibles, Co-Pays). • Experience in a telehealth, multi-state, or large outpatient provider environment. • Familiarity with revenue cycle improvement initiatives or patient financial counseling. • Bi-Lingual Communication Skills (English/ Spanish) - highly preferred

🏖️ Benefits

• Exceptional paid time off policies that encourage and support life balance, including a winter break. • 401k matching to ensure our staff have what they need to enjoy their retirement • Health insurance options that ensure well being for the whole person and their family • Company paid life, short-term disability, and long-term disability coverage • Remote work environment that strives for connectivity through professional collaboration and personal connections