Fraud Operations Specialist

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September 12

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Extend

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eCommerce • API • B2B

Extend is a company that helps merchants generate revenue and protect their customers through modern product and shipping protection solutions. They offer protection plans from product failure and accidental damage to shipping issues like porch pirates and damaged deliveries. Extend provides a platform that is easy to integrate with eCommerce platforms like Shopify and BigCommerce. This enables merchants to easily offer protection plans and manage claims, with most being resolved in 90 seconds or less. The company focuses on improving profit margins and enhancing the customer experience by offering easy claim filing and turning customers into long-term advocates.

201 - 500 employees

🛍️ eCommerce

🔌 API

🤝 B2B

📋 Description

• Real-Time Claim Review: Review claims in real time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to make a fraud determinations, and providing valuable feedback for Extend’s risk models. • Risk Score Judgments: Review customer behavior and incidents using internal and external data and independently make decisions on customer risk scores. You will also have the power to recommend denials and approvals for claims. • Fraud Investigations and Subject Matter Expertise: Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuse. • The Procedure: Take ownership of each investigation and diligently follow all regulatory and departmental practices and procedures, making independent decisions based on facts and evidence, and reporting any non-standard escalations to your manager. Attend regular meetings and training for Fraud Operations best practices, and offer your insights into the latest trends for fraud/abuse. • Cross-functional Work: Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud. • Be Proactive and Adaptable: Drive team success and achieve both independent and collaborative goals, proactively completing additional tasks for the role as needed.

🎯 Requirements

• Evening Shift: Candidates will be scheduled to work Monday through Friday 2 PM - 11 PM PT • 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment • Time management and efficiency: must be able to meet specified SLAs for claim reviews • Bachelors' degree or equivalent experience, preferably in a related field • Subject Matter Expertise in fraud concepts and prevention best practices • Ability to perform due diligence Fraud Investigations and make determinations with evidence, efficiency, and sound reasoning • Ability to make independent decisions regarding customer risk scores and determinations • Excellent written and verbal communication, information gathering, and decision-making skills • Positive attitude and willingness to thrive in a rapidly changing, results-driven environment • Digital proficiency and professionalism: Able to use spreadsheets and office software like Excel, Microsoft/Google Suite • Attention to detail and willingness to deep dive into internal and external data • Empathetic, humble, and collaborative team player • Candidates must be located within the continental United States • While this is a remote US role, we are unable to accept applications from candidates residing in California.

🏖️ Benefits

• Working with a great team from diverse backgrounds in a collaborative and supportive environment. • Competitive salary based on experience, with full medical and dental & vision benefits. • Stock in an early-stage startup growing quickly. • Generous, flexible paid time off policy. • 401(k) with Financial Guidance from Morgan Stanley.