Senior Analyst, Client Insights

🕒 Yesterday

🇺🇸 United States – Remote

💵 $124k - $145k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

🦅 H1B Visa Sponsor

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Extend

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛍️ eCommerce

🔌 API

🤝 B2B

eCommerce • API • B2B

Extend is a company that helps merchants generate revenue and protect their customers through modern product and shipping protection solutions. They offer protection plans from product failure and accidental damage to shipping issues like porch pirates and damaged deliveries. Extend provides a platform that is easy to integrate with eCommerce platforms like Shopify and BigCommerce. This enables merchants to easily offer protection plans and manage claims, with most being resolved in 90 seconds or less. The company focuses on improving profit margins and enhancing the customer experience by offering easy claim filing and turning customers into long-term advocates.

📋 Description

• Serve as the analytical bridge between Sales and prospective/existing merchants, translating data and analysis into business cases, pricing models, and compelling financial narratives for prospects • Partner with Merchant Success to build analyses that demonstrate ROI, justify expansion, and support renewal conversations • Interact with merchants and potential merchants to understand reporting needs, designing and delivering dashboards and performance reports • Analyze product data and work with the product and engineering teams to drive product improvements and help build the product roadmap • Partner cross-functionally with the Risk and Data (RAD) team to help inform new fraud analysis and translate that analysis into easy-to-understand reporting and products; stay current on model and product changes, and translate those changes into merchant-facing insights

🎯 Requirements

• 4-7 years of experience in a business analytics, business intelligence, or TAM role • Understanding of consumer brands, ecommerce, and important metrics and benchmarks in the industry; ideally you have used data and analysis to drive business decisions at an ecommerce company / consumer brand • Experience working cross-functionally to drive business and product improvement • Experience with SQL — you're comfortable querying large datasets, writing clean, efficient code, and understanding optimal data modeling • Experience with Snowflake • Familiarity with Tableau • Understanding of how to use AI to drive process improvement and drive efficiency across the organization • Strong communication skills — you can explain data clearly to both technical and non-technical audiences • A self-starter mindset: you ask good questions, dig into problems independently, and know when to loop others in.

🏖️ Benefits

• Competitive salary based on experience, with full medical and dental & vision benefits. • Stock in an early-stage startup growing quickly. • Generous, flexible paid time off policy. • 401(k) with Financial Guidance from Morgan Stanley.