Extend Your Team
B2B • eCommerce • HR Tech
Extend Your Team is a professional outsourcing service that connects businesses with skilled, vetted professionals to improve operational efficiency and achieve measurable results. Utilizing their proprietary Smart Talent System™, they streamline hiring processes, reduce inefficiencies, and empower organizations to scale quickly and effectively. Extend Your Team caters to a diverse range of industries, providing tailored solutions for business leaders, startups, and growing organizations looking for reliable and capable team members who can deliver immediate ROI.
Quality Auditor
Job not on LinkedIn
October 3
Extend Your Team
B2B • eCommerce • HR Tech
Extend Your Team is a professional outsourcing service that connects businesses with skilled, vetted professionals to improve operational efficiency and achieve measurable results. Utilizing their proprietary Smart Talent System™, they streamline hiring processes, reduce inefficiencies, and empower organizations to scale quickly and effectively. Extend Your Team caters to a diverse range of industries, providing tailored solutions for business leaders, startups, and growing organizations looking for reliable and capable team members who can deliver immediate ROI.
📋 Description
• Conduct comprehensive customer service calls and ticket audits to assess adherence to company standards, policies, and procedures. • Evaluate the quality of customer interactions, including communication skills, problem resolution, information accuracy, and overall customer satisfaction. • Identify areas for improvement and provide detailed feedback to customer service representatives to enhance performance. • Maintain and ensure the CS team follows AVEN's policy that “No customer should be left behind. • Design and develop audit forms and checklists tailored to different types of customer interactions (calls, tickets, chats, etc.). • Regularly update and refine audit forms to reflect evolving company standards and customer expectations. • Compile and analyze audit data to identify trends, common issues, and areas for training or process improvement. • Generate detailed reports on audit findings, including strengths, weaknesses, and actionable recommendations. • Work closely with the customer service management team to ensure audit processes are aligned with operational goals. • Provide training and guidance to customer service representatives based on audit outcomes.
🎯 Requirements
• Proven experience in customer service, quality assurance, or a related field. • Strong analytical skills with the ability to assess complex interactions and identify critical areas for improvement. • Experience in creating and managing audit forms and checklists. • Excellent communication skills, both written and verbal, with the ability to provide constructive feedback. • Proficient in using customer service software, ticketing systems, and quality monitoring tools. • Detail-oriented with a commitment to accuracy and high standards. • Ability to work independently and collaboratively in a fast-paced environment. • Strong organizational skills with the ability to manage multiple audits and reports simultaneously. • Must be presently residing in the Philippines
🏖️ Benefits
• Professional development opportunities
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