Inside Sales Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55k - $75k / year

⏰ Full Time

🟢 Junior

⬇️ Inside Sales

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Exterro

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🛍️ eCommerce

🔒 Cybersecurity

💰 Private Equity Round on 2022-07

eCommerce • Cybersecurity • Legal Tech

Exterro is a comprehensive platform that empowers organizations to manage data risks through a combination of e-discovery, data privacy, cybersecurity compliance, and digital forensics solutions. Founded in 2008, Exterro utilizes innovative technologies, including artificial intelligence, to streamline and optimize critical legal and compliance processes. With a growing client base of over 3000 organizations and a team of 750 employees, Exterro has become a trusted partner across various industries, helping organizations navigate the complexities of data management and governance.

📋 Description

• Drive significant ARR growth by identifying and closing cross-sell and upsell opportunities within your existing set of customers. • Act as the primary closer for Small Business (SMB) leads generated by Marketing and the Business Development (BDR) team. • Proactively manage and nurture "non-assisted" e-commerce new business opportunities, striving to increase initial ARR and convert digital-only sales into managed accounts. • Maintain a high-velocity pipeline using Salesforce and Gong, leveraging MEDDPICC to qualify opportunities and articulate value. • Own the end-to-end renewal process for your customer base, ensuring high retention rates and mitigating churn through proactive engagement. • Serve as the first point of contact for customer challenges, providing consultative guidance and coordinating with internal teams to ensure a seamless technical experience. • Build deep, long-term relationships with key stakeholders, ensuring they realize maximum ROI from Exterro’s suite of data risk management solutions. • Partner with Marketing and BDR teams to refine lead-handling processes and improve conversion rates for SMB prospects. • Stay up-to-date on product offerings, market trends, and competitor insights to inform expansion and renewal tactics. • Accurately forecast both new business and renewal revenue based on Command of the Sale insights.

🎯 Requirements

• 1-2 years proven experience in high-volume, digital-first sales or account management environment. • Strong knowledge of SaaS solutions, cloud-based software, and subscription business models. • Exceptional interpersonal, negotiation, and communication skills. • Ability to thrive in a metrics-driven environment with a focus on achieving KPIs and quotas. • A track record of hitting and exceeding targets for expansion ARR (upsells/cross-sells) and net-new SMB business. • The ability to provide high-level support and problem-solving while maintaining a focus on revenue growth. • Proficiency in CRM tools (Salesforce), conversational intelligence (Gong), and sales methodologies (MEDDPICC).

🏖️ Benefits

• Health insurance • Retirement plans • Flexible paid time off • Variable pay • Equity • Bonus