Customer Success Manager I

🔥 41 minutes ago

🇵🇱 Poland – Remote

💵 zł180k - zł193k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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ExtraHop

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

🔐 Security

🏢 Enterprise

💰 $41M Series C on 2014-05

Cybersecurity • Security • Enterprise

ExtraHop is a company that specializes in providing security and network management solutions, leveraging real-time analytics to help organizations detect and respond to cyber threats. By utilizing machine learning and other advanced technologies, ExtraHop offers deep visibility into IT infrastructure, ensuring optimal performance and robust security. Their platform aids enterprises in monitoring traffic patterns and identifying unusual activities to protect against data breaches and other cyber risks.

📋 Description

• Analyze customer requirements and promote the highest-value application of ExtraHop in customers’ business environments • Help secure contract renewals and identify growth opportunities by assisting customers in achieving successful outcomes • Engage end-users to provide targeted assistance and enablement • Assess customer needs and coordinate high-value services, including Professional Services and advanced training • Lead and facilitate new customer onboarding and introduction to ExtraHop • Assess and document customer health and maturity levels • Execute direct customer engagement workflows and automated processes • Contribute to Voice of Customer activities and product/service roadmap priorities • Represent customer needs and expectations across business units • Champion customer needs and product enhancement opportunities with development teams • Develop and maintain Customer Success Plans • Promote use of the community platform and self-service capabilities • Develop deep relationships with key stakeholders and technology leaders • Recognize expansion opportunities and engage Sales • Host recurring customer meetings, working sessions, and Business Reviews • Coordinate customer engagement and strategy with Sales, Marketing, Product, and Support

🎯 Requirements

• Essential Language skills: German & English • Any formal qualifications or training attended in Cyber Security or Networking a Plus • Exceptional verbal and written communication skills • Ability to present to a variety of audiences • Track record of building and managing relationships, both Internally and with Customers • Documenting Notes, Actions and Next steps to a high standard with strong follow up discipline • Ability to work Flexible hours to support International Customers • Desire and passion to build and grow technical skills and knowledge in Cyber and Networking • First class attention to detail • Takes ownership of all tasks, working flexibly with independent initiative and direction from Customer Success Management • Any experience with project management, customer success or customer relationship management is a plus • Intermediate-level skills with general corporate applications such as Email, Spreadsheets and Presentations

🏖️ Benefits

• Health, Dental, and Vision Benefits • Flexible PTO • Sick Time Prorated Based on Date of Hire • All Federal Holidays (US Only) • 3 Days of Paid Volunteer Time • Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan • FSA and Dependent Care Accounts + EAP, where applicable • Educational Reimbursement • 401k with Employer Match or Pension where applicable • Pet Insurance (US Only) • Parental Leave (US Only) • Hybrid and Remote Work Model • Sales commissions • Stock option grants

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