Customer Success Consultant, Software Solutions

🔥 5 minutes ago

🇵🇱 Poland – Remote

💵 zł144k - zł267.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 4%

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Partner with CSMs, Sales, SEMs, and regional leaders to identify accounts needing specialist intervention and proactively engage priority customers • Provide institution-level advisory support, helping customers clarify priorities, interpret data and indicators, and embed Elsevier solutions into institutional workflows and evaluation systems • Drive adoption and advanced use of software products, supporting customers through complex use cases, change management, and process improvement initiatives • Deliver consultation, guidance, training, and support for complex customer escalations in partnership with Product, Support, CSMs, and SEMs • Contribute to long-term customer engagement plans, value realization activities, renewals, and account growth initiatives • Maintain visibility of specialist activity, customer priorities, and outcomes through agreed systems, including Gainsight • Apply expertise in Elsevier AI solutions, generative AI, bibliometrics, research evaluation, and scholarly publishing to customer and business needs • Partner across Product, Sales, Sales Engineers, Marketing, Customer Success, and Customer Education to share customer insights and improve learning materials and enablement resources

🎯 Requirements

• Strong technical and business knowledge of Elsevier Software Products; knowledge of Engineering Products or other relevant Elsevier solutions a plus • Relevant background in software development, scholarly publishing, information science, data analysis, computer science, or a related field • Good understanding of customer needs, workflows, and the scholarly research and publishing ecosystem • Strong consultative, customer success, stakeholder-management, strategic, and critical-thinking skills • Demonstrated ability to translate customer priorities into practical advisory plans, use cases, and measurable outcomes • Ability to work proactively and with a high degree of autonomy while collaborating effectively across teams • Excellent analytical, data storytelling, presentation, facilitation, and communication skills • Experience with Elsevier products or similar analytical and AI solutions

🏖️ Benefits

• Healthy work/life balance • Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals • Flexible working hours

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