Success Lead

Job not on LinkedIn

🔥 1 minute ago

🇵🇱 Poland – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zealapp

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏢 Enterprise

Enterprise

Zealapp is a suite of powerful Next-Gen High End Enterprise Apps designed to monitor and manage end-to-end IT infrastructure across data centers, virtual environments, and cloud environments. With its focus on advanced monitoring tools, Zealapp provides solutions for effective IT management.

📋 Description

• Own the Intercom support inbox • Respond to user questions with clear, friendly, and fast answers • Troubleshoot issues, ask follow-up questions, and guide users step-by-step • Categorise and prioritise tickets in Intercom • Log and maintain precise tickets in Linear • Identify patterns across tickets and flag emerging issues • Reproduce bugs and gather screens, logs, device information, and reproduction steps • Follow up with engineers and product managers to push resolutions • Close the loop with users • Provide structured user feedback to influence product roadmap and priorities • Create and maintain internal documentation and playbooks • Improve saved replies and macros in Intercom • Suggest support process improvements • Represent the user perspective in internal discussions and share voice-of-the-user insights

🎯 Requirements

• Excellent written and spoken English • Clear, simple, and concise writing; ability to adjust tone depending on the user • Strong get-shit-done mindset • Extremely proactive; follows up and nudges teams when needed • High ownership of user problems through resolution • Experience in customer support or operations is a plus, but not required • Comfortable using Intercom, Linear, or similar ticket systems and modern web apps • Able to understand and explain moderately technical concepts simply, including wallets, transactions, PINs, and error messages • Strong organisational skills and ability to prioritise multiple threads • Analytical mindset to distinguish one-off issues from systemic problems • Interest in crypto/web3, self-custody, or fintech products is a nice-to-have • Experience working closely with engineers and product managers is a nice-to-have • Experience in a startup or high-tempo environment is a nice-to-have

🏖️ Benefits

• No formal education requirement • Opportunity to help people use a self-custodial wallet in daily life

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