Customer Success Manager, Dutch/Swedish Speaking

🔥 21 minutes ago

🇵🇱 Poland – Remote

💵 zł190.3k - zł203.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Act as the voice of the customer and internal advocate • Turn customer insights into actions that improve outcomes and experience • Drive customer value realization and help customers achieve desired business outcomes • Maximize the value of customers’ Unit4 investment • Increase product adoption and maturity through success planning, guidance, and value-added customer engagements • Identify and drive upsell/cross-sell opportunities through qualified leads in collaboration with Sales • Act as the primary Customer Success point of contact • Proactively manage risk and support customer retention • Develop and maintain customer success plans aligned with strategic objectives, milestones, and expected outcomes • Lead executive business reviews and strategic customer conversations with C-level stakeholders and customer management teams • Communicate customer goals, challenges, product needs, and value drivers across Product, R&D, Support, and Sales teams

🎯 Requirements

• Passion for building strong customer relationships that drive retention of recurring revenue (ARR), expansion opportunities through Customer Success Qualified Leads (CSMQLs), and successful customer outcomes • Excellent communication and relationship management skills • Fluent in English and Dutch/Swedish (verbal and written) • Responsible for retention and churn management across the region, contributing to global retention objectives • Responsible for driving adoption and effective utilization of the Success4U program • Clear communicator with professional presence, empathy, and enthusiasm • Ability to lead through influence and trust • Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment • Technically literate and familiar with customer engagement technologies, best practices, and trends • Previous experience working within ERP, HCM and/or financial planning software industries is a plus • Availability to travel as necessary (up to 20%) • May be required to undergo background checks, including right-to-work, identification, criminal record declaration, and work history checks, subject to local laws

🏖️ Benefits

• Flexible Leave Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Growth opportunities, tools, and guidance • Talented colleagues, role models, and mentors • Safe and inclusive working environment • Employee Resource Groups open to all • Sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme