Senior CRM Manager

🔥 12 hours ago

🌐 Poland, Serbia – Remote

🇵🇱 Poland – Remote 🇷🇸 Serbia – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SOFTSWISS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🎮 Gaming

Consulting • Marketing • Gaming

SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.

📋 Description

• Manage and optimize CRM system usage across multiple teams to improve adoption and efficiency • Analyze CRM data to generate actionable insights supporting business growth and cross-selling opportunities • Build and improve CRM workflows and automation to streamline operations • Develop internal reporting capabilities and reduce reliance on external tools • Identify and implement process improvements to enhance CRM performance and usability • Support and guide different CRM streams as the main point of contact for users • Optimize CRM usage across product teams, marketing, pre-sales, sales, and operations • Develop reporting and data insights to support performance improvements and strategic initiatives

🎯 Requirements

• Analytical mindset and ability to translate insights into actions • Experience reviewing and improving business processes • 2+ years of hands-on HubSpot experience, including setup, automations, user support, and system usage optimization • Technical knowledge of pipelines, objects, data health, and configurations • Experience creating reports and dashboards • SQL knowledge • Nice to have: CRM systems development experience in HubSpot • Nice to have: Pipedrive work experience • Nice to have: experience working in a CRM vendor company • Nice to have: people management experience • Nice to have: experience in the iGaming industry

🏖️ Benefits

• Private health insurance • Sports benefits • Comprehensive Mental Health Program • Free English lessons (online) • Local language courses • Paid time off • Maternity leave support • Referral program rewards • Upskilling, internal workshops, and participation in professional conferences and corporate events