Customer Success Manager

🔥 12 minutes ago

🌐 Poland, United States – Remote

🇵🇱 Poland – Remote 🇺🇸 United States – Remote

💵 $95k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SGS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1878

💼 Consulting

🏥 Healthcare

🍽️ Food & Beverage

Consulting • Healthcare • Food & Beverage

SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.

📋 Description

• Partner with Sales teams to demonstrate product capabilities, answer customer questions, and help prospects evaluate solutions • Guide customers through onboarding, training, and configuration activities while driving long-term product adoption and engagement • Work with customers and internal teams to support implementation activities, integrations, and data exchange requirements • Serve as a trusted advisor, building strong customer relationships and ensuring customers realize ongoing value from products • Gather customer needs, enhancement requests, and product feedback • Partner with Product Management to shape future improvements • Own the customer journey from late-stage sales through onboarding, adoption, and ongoing growth • Collaborate with Sales, Product Management, Engineering, and Support to create a seamless customer experience

🎯 Requirements

• 3+ years of experience in Customer Success, Solutions Consulting, Implementation, Account Management, Product Support, or a similar role • Experience supporting software, SaaS platforms, digital products, or technology-enabled services in a customer-facing capacity • Comfortable delivering product demonstrations, onboarding sessions, and customer training for both business and technical audiences • Able to understand integrations, data flows, APIs, and technical concepts while working effectively with engineering teams • Strong communication, relationship-building, and project management skills • Ability to manage multiple customers and priorities • Ability to perform each essential duty satisfactorily with or without reasonable accommodations

🏖️ Benefits

• Medical, dental and vision insurance • Life insurance • Employee assistance programs • 401(k) with company match • Immediate vesting upon enrollment • Online training courses • Virtual and classroom development experiences • Tuition reimbursement program • Paid-time off • Family leave