Customer Success Manager

🔥 12 hours ago

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Forcepoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $18M Post-IPO Equity on 2006-09

Cybersecurity • Enterprise • SaaS

Forcepoint is a cybersecurity company offering a data-first approach to securing digital environments. Specializing in data security across cloud, web, email, and enterprise networks, Forcepoint provides solutions such as Data Loss Prevention (DLP), Cloud Access Security Broker (CASB), Secure Web Gateway, and Next Generation Firewall (NGFW). The company enables secure and efficient access to data in the cloud and on-premises, deploying AI-powered automation to enhance risk management and streamline compliance. As a recognized leader in security service edge solutions, Forcepoint is trusted by organizations to protect sensitive data and prevent breaches across varied digital platforms.

📋 Description

• Build strong, trusting relationships with Forcepoint customers • Understand customer goals for utilizing Forcepoint cybersecurity solutions and help customers realize value from their investment • Drive customer adoption of Forcepoint solutions to help achieve their goals • Navigate customers through challenges and orchestrate appropriate tactics and Forcepoint resources • Provide recommendations and best practices for utilizing Forcepoint solutions • Perform regularly scheduled business reviews to assess progress toward customer goals and identify additional goals • Relay the customer voice to Sales, Product Management, Professional Services, and Technical Support • Monitor customer product utilization and health scores, maintaining alignment with internal and external teams • Help achieve high customer renewal and satisfaction rates • Discover expansion opportunities • Prioritize product improvements or updates • Identify potential reference customers and case studies

🎯 Requirements

• 4-6+ years prior experience in a customer-facing role such as Customer Success, Account Management, Relationship Management, or a related field • Prior experience in technical disciplines related to networking, cyber security, ITSM, AI, and similar areas • Ability to engage meaningfully with subject matter experts in network security solutions such as Firewall, IPsec VPN, IDS/IPS, SSL VPN • Knowledge of networking principles such as Layer 2 and 3, TCP/IP, 3-way handshake, DNS • Knowledge of HTTP protocol, including structure, status codes, and authentication • Knowledge of Active Directory, including domains, structure, permissions, and group policies • Knowledge of MSSQL fundamentals, including management interface, accessing logs, browsing databases, simple queries, permissions, and jobs • Experience with enterprise applications, including performance, interaction, and conflict/troubleshooting • In-depth understanding of server operating systems such as Linux and Windows • Knowledge of information security concepts • Passion for customer satisfaction and delivering on promises • Ability to communicate effectively at all levels, including senior management • Proven ability to provide world-class service and support through effective task management and issue ownership • Ability to work with cross-functional teams • Strong drive to follow and improve processes • Ability to solve problems creatively • Patient and active listening skills with accurate information capture • Proactive mindset and desire to learn Forcepoint product developments, industry news, and the competitive landscape • Applicants must have the right to work in the location to which they have applied