Customer Success Manager – EMEA

Job not on LinkedIn

🔥 2 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AppSamurai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

📣 Marketing

🎮 Gaming

💰 $2.4M Series A on 2020-02

SaaS • Marketing • Gaming

AppSamurai is a company specializing in mobile app growth through AI-powered user acquisition. They offer solutions such as a programmatic demand-side platform (DSP) to help app owners optimize advertising campaigns and acquire users effectively. With a focus on both gaming and non-gaming apps, AppSamurai provides tools like App Discovery (OEM) to expand app reach through on-device promotions and advanced AI-based real-time optimization. The company also delivers tailored user acquisition strategies and dedicated client support to ensure app success and maximize return on ad spend (ROAS).

📋 Description

• Achieve zero churn with assigned customer accounts • Monitor customer activity through the Storyly dashboard and proactively identify opportunities to improve product usage • Create content strategies and best practices based on customer goals and objectives • Design and present customized product demonstrations • Create custom slide decks for proof-of-concept efforts • Manage Storyly customer accounts, including follow-ups and custom problem solving • Follow up on Storyly sign-ups and proactively engage new users • Research and create alternative best practices for Storyly features • Track and respond to questions and requests through Intercom and route issues appropriately • Analyze performance using Google Analytics, Firebase, Mixpanel, Amplitude, and other analytics tools • Generate actionable insights to maximize customer value • Represent Storyly at relevant local events and visit customers when necessary or beneficial • Work with global brands and app owners to maximize the value of Storyly’s AI-powered content experience platform

🎯 Requirements

• Experienced with improving in-app user engagement on mobile apps • At least 2 years experience in customer success and customer onboarding process • 2 or more years of experience working at mobile attribution partners (MMPs), mobile engagement analytics vendors, or e-commerce retail apps with a background in customer success • Mobile tech-savvy; able to explain SDKs, APIs, engagement metrics, user segmentation, and mobile operating-system limitations • Proficient in Excel • Familiar with Braze, Clevertap, Google Analytics, Firebase, Amplitude and similar mobile analytics tools • Excellent written and verbal communication skills related to managing customers and projects • Experience in creative strategy building and product use case building • Well organized; able to plan proactively with attention to detail • Native-level communication skills in English and Hebrew • Engineering degree is not required • Plus: experience with mobile CRM, analytical, or engagement tools; marketing or branding campaigns; creative-agency strategy departments; e-commerce, finance, or utility verticals; loyalty sector

🏖️ Benefits

• Remote work • Full-time employment