Customer Success Renewals Representative, German

🔥 0 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

☁️ SaaS

💰 $500M Private Equity Round on 2019-01

Consulting • Logistics • SaaS

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Manage renewal of contracts in the assigned territory to protect revenue • Monitor expiring agreements and take timely action to maintain customers • Provide accurate proposals and quotes according to customer agreements • Handle inquiries related to pricing, co-terming, upselling, and reinstatement • Collaborate with customers, partners, and internal teams • Record all activities accurately in the customer relationship management system • Achieve sales targets with focus on customer retention and revenue growth • Provide quotes directly to customers and/or assigned channel partners • Upsell customers to premium services and identify add-on sales opportunities for Veeam products

🎯 Requirements

• Speak English and German fluently for effective communication (B2 min.) • Minimum two years of sales experience in software or related industry • Strong customer service and organizational skills • Ability to work effectively in a fast-paced and semi-autonomous environment • Self-motivated and able to manage high volumes of communications • Basic knowledge of virtualization • Proficiency with Salesforce is a bonus skill

🏖️ Benefits

• 26 paid days off annually, plus 4 global VeeaMe Days for self-care and paid volunteer time • Paid parental, maternity, and paternity leave • Fully covered family medical plan, dental, rehab, and vaccinations • Life, critical illness, and disability insurance • Employer pension contribution via PPK • Monthly Edenred allowance of 450 PLN for meals • MultiSport card fully covered by Veeam, giving access to sports facilities nationwide • Six free therapy sessions, plus legal and financial advice • Professional training and education, including courses and workshops, internal meetups, and unlimited access to LinkedIn Learning, Athena, and O’Reilly • Mentoring through the MentorLab program • Monthly benefit stipend while Veeam finalizes its benefits offerings