Customer Success Manager

🔥 0 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Forcepoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $18M Post-IPO Equity on 2006-09

Cybersecurity • Enterprise • SaaS

Forcepoint is a cybersecurity company offering a data-first approach to securing digital environments. Specializing in data security across cloud, web, email, and enterprise networks, Forcepoint provides solutions such as Data Loss Prevention (DLP), Cloud Access Security Broker (CASB), Secure Web Gateway, and Next Generation Firewall (NGFW). The company enables secure and efficient access to data in the cloud and on-premises, deploying AI-powered automation to enhance risk management and streamline compliance. As a recognized leader in security service edge solutions, Forcepoint is trusted by organizations to protect sensitive data and prevent breaches across varied digital platforms.

📋 Description

• Build strong, trusting relationships with Forcepoint customers • Understand customer goals for utilizing Forcepoint cybersecurity solutions and help customers realize value through their investment • Drive adoption of Forcepoint solutions to help customers achieve their goals • Navigate customers through challenges and orchestrate appropriate tactics and Forcepoint resources • Provide recommendations and best practices for utilizing solutions • Perform regularly scheduled business reviews and review progress toward customer goals • Relay the customer voice to Sales, Product Management, Professional Services, and Technical Support • Monitor customer product utilization and health scores while ensuring alignment with internal and external teams • Help achieve high customer renewal and satisfaction rates • Discover expansion opportunities • Prioritize product improvements or updates • Identify potential reference customers and case studies

🎯 Requirements

• 4-6+ years prior experience in a customer-facing role such as Customer Success, Account Management, Relationship Management, or a related field • Prior experience in technical disciplines related to networking, cyber security, ITSM, AI, and similar areas • Ability to engage meaningfully with subject matter experts in network security solutions such as Firewall, IPsec VPN, IDS/IPS, SSL VPN, networking principles such as Layer 2 and 3, TCP/IP, 3-way handshake, DNS, HTTP protocol, Active Directory, MSSQL fundamentals, enterprise applications, Linux and Windows server operating systems, and information security concepts (exceptional candidates; not a hard requirement) • Ability to communicate effectively at all levels, including senior management • Proven ability to provide world-class service and support through effective task management and issue ownership • Ability to work with cross-functional teams • Strong drive to follow and improve processes • Ability to solve problems creatively • Patient and active listening with accurate information capture • Proactive mindset and ability to establish regular customer cadence • Desire to learn Forcepoint product developments, industry news, and competitive landscape • Must have the right to work in Poland