Customer Success Manager

🔥 0 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Okta

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2010

🔐 Security

☁️ SaaS

🏢 Enterprise

Security • SaaS • Enterprise

Okta is a leading provider of identity management solutions, offering both Customer Identity and Workforce Identity Clouds to ensure seamless and secure access for organizations across various industries. With a focus on flexibility, neutrality, and extensibility, Okta enables businesses to create high-performing IT systems and optimized digital experiences while maintaining top-notch security. Their platform supports a wide range of use cases including single sign-on, multifactor authentication, and identity governance, helping companies across sectors like finance, healthcare, government, and retail to manage identities efficiently. Okta continues to lead in identity access management, as highlighted by its recognition in the Gartner Magic Quadrant.

📋 Description

• Manage a portfolio of smaller ARR customers programmatically to deliver business results and outcomes • Guide customers with limited requirements and simple deployment needs toward rapid adoption • Mitigate churn risks and identify growth opportunities • Use data-driven processes to proactively mitigate customer risk and anticipate potential issues from account health and usage patterns • Respond to customer questions about adoption and business value, enabling champions to articulate Okta versus competitors • Demonstrate mastery of core Okta products and leverage features and best practices to drive measurable business results • Handle escalations diplomatically by listening to and understanding customer needs • Plan and execute programmatic engagement strategies across the portfolio • Manage time effectively and monitor account health proactively • Identify, diagnose, and independently resolve standard customer issues • Drive customer satisfaction and retention by ensuring measurable business outcomes • Identify and act on standard expansion opportunities by demonstrating and articulating Okta’s value proposition

🎯 Requirements

• Typically requires 5+ years of related experience in a professional role with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; or equivalent experience • Experience in customer success management, working with customers to drive adoption of a technical platform • Customer-centric and proactive team player attitude, focused on driving customer loyalty • Passion for Okta and Customer Success, with focus on reaching objectives despite challenges • Ability to utilize consulting-style questions to engage and discover information • Ability to operate in a fast-paced environment and manage multiple customers and projects • Growth mindset, ability to take on feedback, and alignment with Okta core values • Achieve Okta Professional and Admin Certification and have a working understanding of Okta Use Cases and Vision • Flexibility to occasionally attend global meetings, training, and kick-offs • Travel up to 15%

🏖️ Benefits

• Supporting Your Well-Being • Driving Social Impact • Developing Talent and Fostering Connection + Community • Immersive, in-person onboarding experience • Equal opportunity employment • Reasonable accommodation during application, interview, and onboarding processes

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume