Premier Success Manager – German, Italian Speaking

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November 25

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Extreme Networks

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Telecommunications • Enterprise • Security

Extreme Networks is a global leader in cloud networking solutions. The company specializes in providing wired and wireless LAN infrastructure, network security, and cloud-based network management services. Their products and solutions, such as ExtremeCloud™ IQ and Network Fabric, are designed to simplify IT operations through automation and intelligent management. Trusted by more than half of the Fortune 50 companies, Extreme Networks helps organizations securely connect devices and applications, improve operational efficiency, and enhance customer experiences. The company is recognized for its leadership in the Gartner Magic Quadrant™ for Wired and Wireless LAN Infrastructure.

1001 - 5000 employees

Founded 1996

📡 Telecommunications

🏢 Enterprise

🔐 Security

📋 Description

• The Premier Success Manager (PSM) is the key customer advocate and the Leader providing high touch engagement for Extreme’s most valued and strategic customers. • The PSM plays a pivotal role throughout the customer lifecycle - from onboarding and adoption to expansion and renewal - ensuring each phase is aligned with the customer’s success goals and supported by proactive engagement. • Account Management: Primary account contact for Customer Success within Extreme Premier Support. • Coordinate as the focal point for all post-sales account-related activities with Sales Teams, GTAC, Professional Services, Cloud Services and every part of Extreme's vast Support organization. • Proactively engage customers for requirements relating to product enhancements that would improve product serviceability and usability. • Provide quarterly reviews to assigned Premier customers. • Establish regular communications with customers, including on-site visits.

🎯 Requirements

• B. S. degree in Computer Science, Electrical Engineering, Telecommunications, or a related field; or equivalent work experience. • 5 years’ experience in telecommunications or related technical field, preferably network operations related. • 5 years of customer support experience in data process, data communications or related environment. • Responsibility for high profile tasks or projects within the scope of a mid-level manager position. • Strong German and Italian language skills are needed for this role. Customer base will be a mix based in DACH and Italy.

🏖️ Benefits

• Inclusion is one of our core values and in our DNA. • We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.