Premier Success Manager – German, Italian Speaking

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November 25

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Extreme Networks

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Telecommunications • Enterprise • Security

Extreme Networks is a global leader in cloud networking solutions. The company specializes in providing wired and wireless LAN infrastructure, network security, and cloud-based network management services. Their products and solutions, such as ExtremeCloud™ IQ and Network Fabric, are designed to simplify IT operations through automation and intelligent management. Trusted by more than half of the Fortune 50 companies, Extreme Networks helps organizations securely connect devices and applications, improve operational efficiency, and enhance customer experiences. The company is recognized for its leadership in the Gartner Magic Quadrant™ for Wired and Wireless LAN Infrastructure.

1001 - 5000 employees

Founded 1996

📡 Telecommunications

🏢 Enterprise

🔐 Security

📋 Description

• Provide high touch engagement for Extreme’s most valued and strategic customers • Play a pivotal role throughout the customer lifecycle - from onboarding and adoption to expansion and renewal • Coordinate as the focal point for all post-sales account-related activities with Sales Teams, GTAC, Professional Services, Cloud Services • Proactively engage customers for requirements relating to product enhancements • Provide quarterly reviews to assigned Premier customers • Establish regular communications with customers, including on-site visits • Monitor, review and track all support cases • Ensure that accurate documentation of customer’s Extreme network is current and available for customer support to access • Work closely with the customer to ensure customer satisfaction of all professional services account engagements

🎯 Requirements

• B. S. degree in Computer Science, Electrical Engineering, Telecommunications, or a related field; or equivalent work experience • 5 years’ experience in telecommunications or related technical field, preferably network operations related • 5 years of customer support experience in data process, data communications or related environment • Responsibility for high profile tasks or projects within the scope of a mid-level manager position • Demonstrated leadership in customer account management, carrier class customer experience highly valued • Excellent project planning, communication and customer relation skills • Project management training or related experience beneficial • Ability to manage tense, critical situations, creating and enhancing customer confidence through reliable, repetitive and complete resolutions • Strong German and Italian language skills are needed for this role

🏖️ Benefits

• We encourage people from underrepresented groups to apply • Open to diverse backgrounds • Focus on teamwork and inclusion • Supportive environment with no discrimination or harassment