Premier Success Manager

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Extreme Networks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

📡 Telecommunications

🏢 Enterprise

🔐 Security

Telecommunications • Enterprise • Security

Extreme Networks is a global leader in cloud networking solutions. The company specializes in providing wired and wireless LAN infrastructure, network security, and cloud-based network management services. Their products and solutions, such as ExtremeCloud™ IQ and Network Fabric, are designed to simplify IT operations through automation and intelligent management. Trusted by more than half of the Fortune 50 companies, Extreme Networks helps organizations securely connect devices and applications, improve operational efficiency, and enhance customer experiences. The company is recognized for its leadership in the Gartner Magic Quadrant™ for Wired and Wireless LAN Infrastructure.

📋 Description

• Provide high touch engagement for Extreme’s most valued and strategic customers. • Play a pivotal role throughout the customer lifecycle - from onboarding and adoption to expansion and renewal. • Ensure each phase is aligned with the customer’s success goals and supported by proactive engagement. • Maintain knowledge of case escalations as cases are assigned and routed through the product support teams. • Facilitate activities to achieve quicker resolutions for critical situations.

🎯 Requirements

• B. S. degree in Computer Science, Electrical Engineering, Telecommunications, or a related field; or equivalent work experience. • 5 years’ experience in telecommunications or related technical field, preferably network operations related. • 5 years of customer support experience in data process, data communications or related environment. • Responsibility for high profile tasks or projects within the scope of a mid-level manager position. • Strong Norwegian and English Language skills.

🏖️ Benefits

• Extreme Networks Benefits