Extreme Networks
1001 - 5000 employees
Founded 1996
📡 Telecommunications
🏢 Enterprise
🔐 Security
Telecommunications • Enterprise • Security
Extreme Networks is a global leader in cloud networking solutions. The company specializes in providing wired and wireless LAN infrastructure, network security, and cloud-based network management services. Their products and solutions, such as ExtremeCloud™ IQ and Network Fabric, are designed to simplify IT operations through automation and intelligent management. Trusted by more than half of the Fortune 50 companies, Extreme Networks helps organizations securely connect devices and applications, improve operational efficiency, and enhance customer experiences. The company is recognized for its leadership in the Gartner Magic Quadrant™ for Wired and Wireless LAN Infrastructure.
Principal Resident Field Service Support Engineer
Job not on LinkedIn
🕒 September 19, 2025
🗣️🇯🇵 Japanese Required
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Extreme Networks
1001 - 5000 employees
Founded 1996
📡 Telecommunications
🏢 Enterprise
🔐 Security
Telecommunications • Enterprise • Security
Extreme Networks is a global leader in cloud networking solutions. The company specializes in providing wired and wireless LAN infrastructure, network security, and cloud-based network management services. Their products and solutions, such as ExtremeCloud™ IQ and Network Fabric, are designed to simplify IT operations through automation and intelligent management. Trusted by more than half of the Fortune 50 companies, Extreme Networks helps organizations securely connect devices and applications, improve operational efficiency, and enhance customer experiences. The company is recognized for its leadership in the Gartner Magic Quadrant™ for Wired and Wireless LAN Infrastructure.
📋 Description
• Provide full time technical design, deployment and support for designated customers • Act as technical lead and trusted advisor to the customer • Participate in customer meetings to prioritize scheduled activities • Support resolving L2/3 switch, SD‑WAN and product issues onsite including troubleshooting • Perform lab replications, research difficult problems, and test engineering fixes • Manage high work volume with time-bound constraints • Analyze problems and identify solutions using issue databases, debugging tools and lab simulations • Escalate and collaborate with Extreme Global Technical Assistance Center (GTAC) to resolution • Provide product training to the customer • Create and explain bug scrub and vulnerability reports to the customer • Liaise between sales, PLM, Engineering, GTAC and the customer during implementation and production phases • Work with Extreme partners and sales staff to implement solutions and provide knowledge transfer • Maintain excellent knowledge of all Extreme product suites
🎯 Requirements
• Fluent Japanese • In-depth knowledge of Switching/Routing • In-depth knowledge of SD-WAN • Expert in networking technologies with industry and regional knowledge and experience (5 or more years’ experience) • Follow Extreme Premier Services PDIO (Plan/Design/Implement/Operate) implementation methodology, including high-level architecture diagrams, functional capabilities, prerequisites, configurations, deliverable dates, timelines, UAT and Functional Validation criteria within a MOP • Strong skills in design, troubleshooting and problem resolution in a network environment using Extreme network products • Best to have a BS Degree in Computer Science or related field, or equivalent work experience • Best to have Network Certifications (e.g., CCNA, CISSP, CCIE, CWTS/CWNA) • Organisation and time management skills; ability to handle multiple issues in an organised manner • Self-motivated with ability to work with minimal supervision • Experience with Extreme Network products and solutions is a plus • Native or business-level English and Japanese is a plus
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