Field Support Specialist

Job not on LinkedIn

🕒 June 1

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Eye-bot

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2016

⚕️ Healthcare Insurance

🛒 Retail

🛍️ eCommerce

Healthcare Insurance • Retail • eCommerce

Eye-bot is a company focused on revolutionizing vision care by providing 90-second vision tests and eyewear prescriptions at the touch of a button. The company aims to make vision care accessible to everyone, addressing the growing demand for eye care with solutions that eliminate traditional barriers and enhance convenience. Eye-bot delivers fast, easy, and accurate vision testing, enabling customers to transition quickly from testing to purchasing glasses or contacts in various everyday locations.

📋 Description

• Visit assigned retail locations on a twice-monthly schedule to check in on kiosk operations and store staff engagement. • Build relationships with store associates and managers, serving as a trusted and approachable point of contact for Eyebot in the field. • Gauge store staff sentiment toward the Eyebot kiosk and surface insights back to the Eyebot team - both the positive signals and the friction points. • Conduct in-person training sessions for store associates on how to use and recommend the Eyebot kiosk to customers. • Manage in-store events and community engagement opportunities • Reinforce best practices for kiosk placement, presentation, and daily upkeep. • Identify issues - operational, technical, or relational - and escalate promptly to the Eyebot team. • Submit a brief field report following each visit to document observations, training completed, and any open items.

🎯 Requirements

• Experience in retail, field sales, brand ambassador, or customer-facing roles. • Strong interpersonal skills - you are comfortable walking into a store, introducing yourself, and building rapport quickly. • Ability to work independently and manage your own schedule and visit cadence without close supervision. • Clear written and verbal communication - you can relay field observations in a way that is useful and actionable. • Reliable access to transportation within Pennsylvania. • Prior experience working with consumer technology products, health and wellness brands, or optical/vision care. • Background in field operations, territory management, or retail training. • Comfort with basic technology - you can troubleshoot a common kiosk question or escalate the right way without hesitation.

🏖️ Benefits

• Competitive contractor rate • Flexible scheduling within visit cadence requirements. • Clear onboarding and training provided by the Eyebot team before your first store visit. • The opportunity to represent a technology that is improving access to vision care for everyday people.