Optical Engagement Associate

🔥 8 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

🚫👨‍🎓 No degree required

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Eye Health America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧘 Wellness

💰 Private Equity Round on 2018-03

Healthcare Insurance • Pharmaceuticals • Wellness

Eye Health America is dedicated to providing personalized eye care services, focusing on patient-centered approaches and innovations. With a mission to improve lives through exceptional eye care, the company partners with leading eye care practices in the Southeast region, emphasizing collaboration, quality, and patient satisfaction. Eye Health America aims to grow as a trusted healthcare partner by aligning its values with those of its member practices.

📋 Description

• Assist patients with ordering contact lenses, including verifying prescriptions, providing ordering guidance, and coordinating with optical store staff as needed. • Monitor and follow up on contact lens and eyewear orders, providing status updates to patients and resolving fulfillment-related inquiries. • Serve as a liaison between the Contact Center and Optical Stores to facilitate communication, issue resolution, and workflow coordination. • Coordinate contact lens training appointments, including scheduling trial lens fittings and patient education visits. • Educate patients on optical product warranties, replacement policies, and applicable coverage options. • Send eyeglass and contact lens prescriptions electronically to patients in accordance with company policies and regulatory requirements. • Answer patient questions regarding optical products, services, store operations, pricing, promotions, insurance benefits, and ordering processes. • Document all patient interactions, requests, and resolutions accurately within applicable systems and tracking tools. • Escalate complex clinical, operational, or service-related concerns to optical leadership or store teams when appropriate. • Maintain a thorough understanding of Eye Health America's optical offerings, contact lens brands, eyewear products, insurance plans, and practice locations. • Ensure compliance with HIPAA, company policies, and all applicable patient privacy requirements. • Identify recurring patient questions or process issues and communicate findings to leadership to support operational improvements. • Learn and utilize multiple technology platforms to support patient communications, prescription management, scheduling workflows, and order tracking.

🎯 Requirements

• 1–3 years of experience in optical, customer service, patient engagement, healthcare, retail, or contact center environments. • Experience working with contact lenses, optical products, eyewear sales, or optical operations preferred. • Strong verbal and written communication skills for interacting with patients and internal stakeholders. • Ability to navigate multiple technology platforms simultaneously while maintaining accuracy and efficiency. • Experience with electronic medical records (EMR), practice management systems, or optical software preferred. • Basic proficiency with Microsoft Office applications including Outlook, Teams, Word, and Excel. • High school diploma or equivalent required.

🏖️ Benefits

• N/A