F5
Cybersecurity • SaaS • Enterprise
F5 is a technology company that specializes in application services and security, enabling organizations to optimize, secure, and control their digital applications. They offer a range of solutions that enhance application performance, availability, and security across any cloud environment.
Customer Success Digital Orchestrator
November 11
🐊 Florida – Remote
🌲 Oregon – Remote
+2 more states
💵 $123.2k - $184.8k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
F5
Cybersecurity • SaaS • Enterprise
F5 is a technology company that specializes in application services and security, enabling organizations to optimize, secure, and control their digital applications. They offer a range of solutions that enhance application performance, availability, and security across any cloud environment.
📋 Description
• Design, own, and implement a cutting-edge digital Customer Success program leveraging AI technology • Collaborate closely with Sales, Marketing, Product, and Support teams • Develop and execute innovative strategies for customer journey • Enhance efficiency of Customer Success Managers • Utilize various tools for customer engagement and communication • Analyze effectiveness of digital program components
🎯 Requirements
• 5+ years’ experience in a customer success role, ideally in a global SaaS B2B technology, SaaS, or enterprise software company • Bachelor’s degree in Computer Science, Business Administration, or a related field • Strong understanding of AI and MLL technologies and their application in a Customer Success organization • Master’s degree is a plus • Expertise in building a Digital Customer Success program • Successful development, implementation, and innovation of digital customer engagement strategies • Experience leading large, cross-functional initiatives • Strong analytical abilities using data to measure success and inform strategy • Willingness to operate in a fast-paced, dynamic, and high-growth technology environment • Experience with Gainsight and Gainsight’s Journey Orchestration
🏖️ Benefits
• Incentive compensation • Bonus • Restricted stock units • Benefits
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