FABSTATION
AR/VR • SaaS • B2B
FABSTATION is an augmented reality software company that provides specialized AR tools for structural steel fabrication. Their platform overlays accurate 3D models on shop-floor assemblies, integrates with detailing/BIM tools like Tekla, SDS2, SolidWorks and Inventor, and aims to speed training, reduce inspections and rework, and improve quality control for steel fabricators. FabStation is delivered as a software solution for fabrication shops to go paperless and increase precision and efficiency.
Customer Success Manager
Job not on LinkedIn
November 25
🗣️🇫🇷 French Required
🗣️🇪🇸 Spanish Required
🗣️🇮🇹 Italian Required
FABSTATION
AR/VR • SaaS • B2B
FABSTATION is an augmented reality software company that provides specialized AR tools for structural steel fabrication. Their platform overlays accurate 3D models on shop-floor assemblies, integrates with detailing/BIM tools like Tekla, SDS2, SolidWorks and Inventor, and aims to speed training, reduce inspections and rework, and improve quality control for steel fabricators. FabStation is delivered as a software solution for fabrication shops to go paperless and increase precision and efficiency.
📋 Description
• Strengthen relationships with existing customers, focusing on retention, engagement, and expansion opportunities. • Identify and execute upsell strategies to increase account value. • Facilitate the onboarding of new customers and ensure they are set up for success with our product. • Obtain an expert-level understanding of our products and stay updated on new developments. • Understand customer needs and recommend optimal configurations of our products. • Respond to customer inquiries using CRM best practices and track all interactions in HubSpot. • Provide virtual and in person training sessions to ensure adoption and proficiency. • Gather customer feedback and collaborate with internal teams to enhance user experience and product offerings.
🎯 Requirements
• 3–5 years of experience in Customer Success or Account Management. • Proven track record of client retention, account growth, and relationship management. • Strong negotiation, sales, and business development expertise. • Demonstrated success in growing accounts and increasing sales. • Expertise in onboarding clients onto technical products. • Experience with HubSpot or similar CRM tools. • Valid driver’s license and ability to travel internationally. • Valid working visa required to work in Canada. • Experience supporting or selling construction technology solutions (preferred). • Post-secondary degree in Business or related field (or equivalent experience) (preferred). • Bilingual (French, Spanish, Mandarin, or Italian strongly preferred).
🏖️ Benefits
• Company events • Dental care • Extended health care • Paid time off • Work from home
Apply NowSimilar Jobs
November 20
Customer Success Manager helping customers realize their value with HubSpot's platform. Building trust and delivering exceptional customer support for overall growth and satisfaction.
🗣️🇫🇷 French Required
November 20
Senior Manager of Customer Success leading the Assessments team. Empowering partner growth while shaping customer success strategy in a remote-first environment across Canada.
🇨🇦 Canada – Remote
💵 $125k - $135k / year
💰 Private Equity Round on 2021-08
⏰ Full Time
🟠 Senior
🏆 Customer Success
November 20
Customer Success Manager ensuring smooth onboarding and engagement for clients using SaaS products. Collaborating across teams to deliver training and improve customer satisfaction.
November 18
Client Success Manager ensuring client satisfaction and retention in an A.I.-powered translation company. Build relationships by providing support, training, and maximizing product adoption.
🗣️🇫🇷 French Required
🗣️🇸🇦 Arabic Required
November 13
Customer Success Associate managing SMB customer lifecycle and key success metrics for a tech startup in the interior décor industry. Engage with customers to understand their needs and promote Roomvo Platform.
🗣️🇮🇹 Italian Required
🗣️🇫🇷 French Required