Field Quality Manager

Job not on LinkedIn

🔥 0 minutes ago

🇨🇳 China – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fairphone

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏭 Manufacturing

🏗️ Construction

📦 Logistics

Manufacturing • Construction • Logistics

Fairphone is a company that designs and sells smartphones with a focus on sustainability and ethical sourcing. Their products, including the Fairphone 5 and Fairbuds, are built to be durable and repairable, promoting longer usage and reducing electronic waste. Fairphone integrates Fairtrade gold in their supply chain and supports fair wages for manufacturers, emphasizing a commitment to social impact and environmental responsibility.

📋 Description

• Establish closed-loop feedback mechanisms linking smartphone and audio field failure data to suppliers • Lead investigations into field failure rate metrics, escalate issues to stakeholders, and drive resolutions • Lead operational due diligence evaluations of supplier capabilities, compliance, readiness, and quality systems • Deliver due diligence reporting, recommendations, and risk analysis • Collaborate with Strategic Sourcing, Manufacturing Operations, Product, Engineering, and Circular Operations • Support team members responsible for downstream suppliers to ensure standardized end-to-end quality • Secure capable and compliant audio and smartphone suppliers • Oversee quality milestones and monitor operational quality performance • Conduct follow-up audits and support collaborative supplier development programs • Apply quality risk management tools to identify supplier vulnerabilities and coordinate mitigation actions • Contain supplier quality issues and integrate field data into supplier controls for sustainable corrective actions • Maintain local supplier accountability while collaborating remotely with the Amsterdam Headquarters team

🎯 Requirements

• Minimum 5 years of experience in Technical Quality Operations • Proven track record in consumer electronics, including smartphones, audio, or IoT devices • Solid technical background in consumer hardware • Experience analyzing field failure rates (FFR) • Understanding of root cause analysis and corrective action reports from suppliers • Experience driving closed-loop resolutions with suppliers • Excellent written and verbal communication skills in English and Mandarin • Familiarity with macOS, Google Workspace, and Basecamp is preferred • Must have the right to work in China • Ability to work 40 hours per week

🏖️ Benefits

• Competitive salary aligned with market standards • Statutory paid annual leave (10 days upon joining) • Public holidays and rest days in accordance with the labour law • Social benefits and contributions made by both employer and employee as required under Chinese law • Professional development opportunities for training, skill development, and career advancement • Diverse work environment • Supportive and inclusive work environment • Flexible remote collaboration with Amsterdam Headquarters team