Famedly GmbH
11 - 50 employees
Founded 2019
âď¸ SaaS
đ¤ B2B
đ Security
SaaS ⢠B2B ⢠Security
Famedly GmbH is a German software company that provides a secure, healthcare-focused messaging platform (the TIâMessenger) for hospitals, clinics, nursing services and pharmacies. Their SaaS product is hosted in Germany, GDPR/DSGVO-compliant, ISO 27001-certified and integrates with healthcare IT (KIS) and the Telematikinfrastruktur for interoperable, auditable clinical communication. Famedly emphasizes easy onboarding, cloud and onâpremise deployment options, and features end-to-end encryption, user management integration (LDAP/AD), and workflows that reduce coordination time for care teams.
Senior Service Owner, Key Account Manager
Job not on LinkedIn
đ March 17
đŁď¸đŠđŞ German Required
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Famedly GmbH
11 - 50 employees
Founded 2019
âď¸ SaaS
đ¤ B2B
đ Security
SaaS ⢠B2B ⢠Security
Famedly GmbH is a German software company that provides a secure, healthcare-focused messaging platform (the TIâMessenger) for hospitals, clinics, nursing services and pharmacies. Their SaaS product is hosted in Germany, GDPR/DSGVO-compliant, ISO 27001-certified and integrates with healthcare IT (KIS) and the Telematikinfrastruktur for interoperable, auditable clinical communication. Famedly emphasizes easy onboarding, cloud and onâpremise deployment options, and features end-to-end encryption, user management integration (LDAP/AD), and workflows that reduce coordination time for care teams.
đ Description
⢠You are the "Owner" of our most important customer relationships ⢠Responsible for planning, controlling and the stable operation of our solutions for large customers ⢠Ensure service quality and compliance with SLAs ⢠Monitor the "run" mode of your accounts ⢠Act as an escalation point for critical incidents ⢠Manage Key Accounts and secure retention ⢠Produce technical concepts and service descriptions ⢠Document customer requirements ⢠Calculate pricing for additional projects and service extensions ⢠Provide process consulting to customers
đŻ Requirements
⢠Several years (minimum 5+ years) of professional experience in technical account management, IT project management, or as a Service Delivery Manager (SaaS/IT environment) ⢠Experience in organizational responsibility for IT services ⢠Understanding of software architectures and cloud/on-premise solutions ⢠Fluent German and very good English
đď¸ Benefits
⢠Permanent employment contract ⢠Competitive compensation ⢠Training and development budget ⢠State-of-the-art equipment ⢠Monthly fitness/wellness allowance ⢠28 days of vacation
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