Lifeline Associate Call Taker

Job not on LinkedIn

🔥 10 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $21 - $23 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Family Services of the Merrimack Valley

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1854

🤝 Non-profit

🤲 Charity

🌍 Social Impact

Non-profit • Charity • Social Impact

Family Services of the Merrimack Valley is a non-profit social service organization based in Lawrence, Massachusetts that has served the northeastern region since 1854. It provides more than 20 programs reaching over 5,000 people annually, with services focused on youth development, parent education, mental health and wellness, child advocacy (CASA), crisis support (988 Lifeline and Samaritans), and community trainings. The organization relies on donors, volunteers, and staff to deliver programs and host fundraising and awareness events.

📋 Description

• Answering calls made to the Lifeline by individuals who may be lonely, depressed, contemplating suicide, in crisis, and/or needing support • Provide compassionate, thoughtful emotional support to all callers • Administer safety assessment on each call and respond appropriately based on risk level • Adhere to performance measures in attending to call volume • Maintain a calm and friendly demeanor, even in crisis situations, while answering the crisis help line • Provide resources to callers for additional support, including follow up calls • Protect the privacy and confidentiality of callers as well as the organization and staff • Communicate any issues to supervisors when necessary and collaborate with other Lifeline staff regarding repeat/difficult callers • Collect required statistical and narrative data, while maintaining confidentiality, utilizing required database tools • Adhere to all helpline policies and procedure, upholding standards of practice • Participate in all staff meetings, debriefing sessions, groups support and other meetings as required

🎯 Requirements

• High school degree, minimum • Compassionate and caring person able to balance commitment to providing emotional support with self-care and boundary setting • Strong interpersonal skills and verbal communication for compassionate listening and befriending • Dependable and reliable • Ability to deescalate a crisis situation while maintaining composure • Cultural competency skills to effectively work with diverse populations • Ability to manage time appropriately • Self-starter: Ability to work independently as well as part of a team and well organized. • Must reside in Massachusetts or New Hampshire

🏖️ Benefits

• Competitive health and dental insurances • Fully paid life and long-term disability insurances (for full-time employees) • Training and professional development opportunities • Generous time off policy for employees working 30 hours or more per week • Holiday pay and sick time for part-time employees