Creator Success Representative

Job not on LinkedIn

🕒 July 16

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Representative

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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fanvue

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

👥 B2C

🛍️ eCommerce

🌍 Social Impact

B2C • eCommerce • Social Impact

fanvue is a subscription social platform that empowers creators to share, earn, and connect with their fans. It combines AI features, such as messaging and analytics, to enhance the user experience while offering a paywall for exclusive content. The platform caters to a diverse range of creators, including influencers, artists, and athletes, allowing them to monetize their work and build communities with their followers.

📋 Description

• Own a pooled book of 500+ creators with full accountability for gross revenue retention • Build, maintain, and iterate playbooks that drive retention, reduce contraction, and surface expansion opportunities at scale • Monitor creator health signals (engagement drops, earnings decline, support ticket spikes) and run targeted interventions before churn materializes • Run a weekly cadence: risk alerts, contraction monitoring, playbook execution reviews • Design and automate lifecycle touchpoints (onboarding sequences, re-engagement campaigns, feature adoption nudges) through CS platform workflows • Support the broader CS team by providing pooled coverage as more creators move out of dedicated 1:1 management • Provide reactive support to creators in the pooled segment when risks, problems, or support needs arise • Partner with Product, Support, Moderation, and Growth to close feedback loops and improve creator outcomes • Track and report on cohort-level retention, contraction, and engagement metrics

🎯 Requirements

• Experienced in Customer Success, Account Management, or CS Operations, ideally in a tech-touch or SMB/scale segment • Hands-on experience with a CS platform (health scoring, playbook automation, lifecycle workflows) • Comfortable building playbooks, automations, and health scores from scratch, not just running someone else's • Data-literate: you can pull insights from dashboards, spot trends in cohort data, and translate them into actions • Strong written communicator who can craft clear, concise creator-facing messaging at scale • Comfortable managing a large book through systems and signals rather than personal relationships • Self-directed and structured, you set your own cadence and hold yourself accountable • Familiar with the creator economy, subscription platforms, or marketplace models (a plus, not a must)

🏖️ Benefits

• Fully remote with unlimited PTO • Flexible working hours • Salary reviews every six months • Travel and office budgets for team off-sites or kitting out your home setup • Benefits package including gym memberships, apps, and more we're actively building out