fanvue
B2C • eCommerce • Social Impact
fanvue is a subscription social platform that empowers creators to share, earn, and connect with their fans. It combines AI features, such as messaging and analytics, to enhance the user experience while offering a paywall for exclusive content. The platform caters to a diverse range of creators, including influencers, artists, and athletes, allowing them to monetize their work and build communities with their followers.
Customer Support Executive – Weekends
October 28
fanvue
B2C • eCommerce • Social Impact
fanvue is a subscription social platform that empowers creators to share, earn, and connect with their fans. It combines AI features, such as messaging and analytics, to enhance the user experience while offering a paywall for exclusive content. The platform caters to a diverse range of creators, including influencers, artists, and athletes, allowing them to monetize their work and build communities with their followers.
📋 Description
• Respond to customer queries from creators and fans via live chat and email • Provide timely, thoughtful and solution-focused responses during weekend hours • Troubleshoot platform issues, payments, and content concerns using internal tools and processes • Escalate urgent or complex queries appropriately, following existing protocols • Maintain high levels of empathy and clarity in all communication, upholding Fanvue’s voice and values • Proactively flag bugs, feedback, or trending support topics to the wider team • Contribute to internal documentation and user-facing help articles as needed
🎯 Requirements
• 1+ year in a customer support or service role, preferably in a digital, creator or tech platform • Excellent written communication skills with an empathetic, clear, and friendly tone • Comfortable working independently during weekends with remote team collaboration • Fast learner who can pick up new tools and processes with confidence • Calm under pressure and resourceful when solving problems • Familiarity with Intercom, Slack, Notion, Retool or similar tools is a plus • Passion for the creator economy and supporting independent creators is a strong advantage
🏖️ Benefits
• Remote working and full flexibility during your assigned weekend hours • Unlimited holiday (pro-rata) to support balance and wellbeing • Opportunities to grow your experience within the team over time • Your voice and ideas matter; we’re building this platform together
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