Learning Experience Designer

🕒 2 days ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 10%

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Farmers Insurance

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Farmers Insurance is a U. S. -based insurance group that provides personal and commercial property & casualty insurance, life insurance, and financial services through a network of independently operated agencies. The company offers programs to build, buy, or work for agencies—providing training, coaching, and business support—and distributes products through multiple affiliated insurers and financial services entities across states.

📋 Description

• Design, develop, and evaluate learning experiences from needs analysis through implementation and measurement • Create e-learning, instructor-led training, virtual sessions, videos, job aids, and performance support resources • Partner with business leaders, supervisors, team coaches, and subject matter experts to understand operational workflows and learning needs • Conduct on-site observations, job shadowing, and side-by-side assessments • Identify performance gaps and translate observations and business requirements into practical learning solutions • Recommend learning formats based on objectives, audience needs, complexity, timelines, and resources • Support adoption of new tools, processes, and ways of working through learning and change-support materials • Embed learning into daily workflows and reinforce employee capabilities • Apply adult learning principles and instructional design methodologies • Use learning technologies and AI-enabled tools to improve content development and delivery • Evaluate learning effectiveness and improve training materials, employee performance, and business outcomes • Maintain instructional design standards and quality across deliverables • Work independently at an FBS hub while aligning with the broader CAS Training Design team • Share instructional design knowledge and best practices with subject matter experts and business partners

🎯 Requirements

• Experience in instructional design, learning experience design, training development, or a related field • Strong instructional design fundamentals and knowledge of adult learning principles • Experience designing and developing learning solutions for operational teams, particularly back-office, non-phone, or vendor-facing environments • Experience conducting needs analysis, identifying performance gaps, and translating business requirements into learning solutions • Experience developing e-learning, instructor-led training, videos, job aids, and performance support resources • Ability to conduct job shadowing and observe employees in their work environment • Strong stakeholder management and communication skills • Ability to work independently, manage priorities, and deliver high-quality work • Fluent English, with the ability to communicate effectively with international stakeholders • Familiarity with learning technologies and digital content development tools • Ability to work on multiple projects with coinciding deadlines • Strong interpersonal, communication, presentation, and problem-solving skills • Ability to use Microsoft Office products including Word and PowerPoint • Valid, local legal authorization to work in the country where the role is based at the time of hire • Bachelor's degree in a listed field is preferred, not required

🏖️ Benefits

• Competitive salary opportunities • Performance-based bonuses • Comprehensive benefits • Ongoing training and development resources • Work–life balance support

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