Customer Care Representative – Advantage

🔥 15 hours ago

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Logo of Farmers Insurance

Farmers Insurance

10,000+ employees

Founded 1928

⚕️ Healthcare Insurance

💸 Finance

Healthcare Insurance • Finance

Farmers Insurance is a prominent insurance company providing a wide range of insurance products to customers. They offer car, motorcycle, boat, and other vehicle insurance, as well as a variety of property insurance options including homeowners, renters, and landlord insurance. Additionally, Farmers Insurance provides life insurance products and business insurance solutions. They also have specialized insurance for pets, rideshare drivers, and offer personal umbrella policies. Farmers Insurance is dedicated to ensuring the security and privacy of their customers, offering a comprehensive portfolio of insurance services across the United States.

📋 Description

• Deliver exceptional customer service while proactively seeking solutions • Communicate with customers and agents via multiple channels (phone, chats, emails) • Receive and respond to inquiries related to insurance matters • Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions • Document customer interactions and outcomes thoroughly in the system

🎯 Requirements

• High School Diploma or equivalent required • Property and Casualty license will be required for this role • Minimum of 1-3 years customer service experience • 1 year of experience in call center environment or related field preferred • Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously • Experience with Microsoft Office suite of tools preferred

🏖️ Benefits

• 401(K) Plan • Generous PTO • Tuition Reimbursement • Paid Training • Annual performance-based bonus up to 10%

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