Customer Care Representative – Licensed Candidates Only

4 hours ago

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Farmers Insurance

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Healthcare Insurance • Finance

Farmers Insurance is a prominent insurance company providing a wide range of insurance products to customers. They offer car, motorcycle, boat, and other vehicle insurance, as well as a variety of property insurance options including homeowners, renters, and landlord insurance. Additionally, Farmers Insurance provides life insurance products and business insurance solutions. They also have specialized insurance for pets, rideshare drivers, and offer personal umbrella policies. Farmers Insurance is dedicated to ensuring the security and privacy of their customers, offering a comprehensive portfolio of insurance services across the United States.

10,000+ employees

Founded 1928

⚕️ Healthcare Insurance

💸 Finance

📋 Description

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements • Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms • Receive and respond to inquiries related to insurance matters • Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions • Document customer interactions and outcomes thoroughly in system • Recognize opportunities for process improvement and makes recommendations to leadership

🎯 Requirements

• Minimum of 1-3 years customer service • 1 year of experience in call center environment, insurance or related field preferred • Experience providing customer support within a high-volume, complex environment preferred • Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously • Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity • Experience with Microsoft Office suite of tools preferred • A Producer/Agent license, with a Property & Casualty line of authority will be required for this role

🏖️ Benefits

• 401(k) • Medical • Dental • Vision • Health Savings and Flexible Spending Accounts • Life Insurance • Paid Time Off • Paid Parental Leave • Tuition Assistance