Bilingual Customer Support Representative, English/Spanish

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September 17

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FarOutScout.com

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Recruitment • B2B

FarOutScout. com is a contingency recruitment firm specializing in providing high-performing talent from the Philippines and South America for businesses looking to reduce costs significantly. By sourcing remote, offshore talent, FarOutScout. com offers companies an opportunity to save up to 82% on salaries while ensuring access to the top 1% of candidates through extensive screening and vetting processes. The firm focuses on finding talent across various roles, including virtual assistants, social media managers, sales representatives, community managers, graphic designers, and customer support agents. FarOutScout. com works on a commission basis, only charging upon successful hires, making recruitment efficient and cost-effective for companies.

- employees

🎯 Recruiter

🤝 B2B

📋 Description

• Serve as the first point of contact for homeowners looking for HVAC, plumbing, or electrical services. • Answer inbound calls from homeowners, addressing their service needs in a friendly and professional manner. • Make outbound calls to follow up on web leads, missed calls, or unconfirmed appointments. • Gather necessary information and accurately enter it into the booking system. • Schedule and confirm appointments for partner HVAC, plumbing, and electrical businesses. • Communicate clearly in Spanish and English depending on the caller’s preference. • Maintain a helpful, empathetic tone while handling questions, reschedules, and occasional complaints. • Document all interactions in the CRM, ensuring records are accurate and up to date. • Meet performance metrics for call handling, appointment-setting, and responsiveness.

🎯 Requirements

• Education: College degree preferred. • Experience: At least 3 years of experience in a customer-facing phone role (CSR, dispatcher, or appointment setter). • Language Skills: Native or near-native fluency in Spanish and English (spoken and written). • Communication Skills: Excellent listening and speaking skills in both languages, with a professional and neutral accent. • Customer Focus: Ability to stay calm, empathetic, and solutions-oriented when helping homeowners. • Work Ethic: Self-motivated, detail-oriented, and comfortable working in a high-volume call environment. • Work Environment: Quiet, noise-free home office setup with reliable internet connection. • Schedule: Full-time role (40 hours/week) with overnight EST shift or weekend coverage as part of the regular schedule.

🏖️ Benefits

• Work Remotely: Enjoy the flexibility of a fully remote role, allowing for a better work-life balance. • Professional Growth: Access opportunities for skill development and career advancement in a rapidly growing AI company. • Collaborative Team Environment: Be part of a supportive, forward-thinking team where your ideas and contributions are valued.