Customer Success Manager – Account, Operations

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November 24

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FarOutScout.com

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Recruitment • B2B

FarOutScout. com is a contingency recruitment firm specializing in providing high-performing talent from the Philippines and South America for businesses looking to reduce costs significantly. By sourcing remote, offshore talent, FarOutScout. com offers companies an opportunity to save up to 82% on salaries while ensuring access to the top 1% of candidates through extensive screening and vetting processes. The firm focuses on finding talent across various roles, including virtual assistants, social media managers, sales representatives, community managers, graphic designers, and customer support agents. FarOutScout. com works on a commission basis, only charging upon successful hires, making recruitment efficient and cost-effective for companies.

- employees

🎯 Recruiter

🤝 B2B

📋 Description

• - Take ownership of client relationships after the Sales handoff • - Manage pre-deployment checklists and track deployment progress • - Lead 30-day and 60-day post-deployment check-ins • - Host monthly calls with key clients • - Drive product adoption and **robot utilization** • - Communicate feature updates and enhancements • - Identify upsell opportunities • - Conduct post-deployment refresher training • - Gather customer feedback and relay product feature requests • - Provide Tier 1 support for key clients • - Triage issues to Support/Engineering when needed • - Monitor error logs and vendor portals • - Ensure consistent login and usage in intelligence/robot portals • - Track customer pain points and recurring issues • - Manage the deployment calendar (deployments, conferences, sales fulfillment) • - Coordinate with internal teams to keep timelines on track • - Maintain clean documentation, account notes, and deployment updates • - Utilize AI for scheduling support, data extraction, checklist automation, and reporting

🎯 Requirements

• - **3+ years** in Customer Success, Account Management, Operations, or of similar capacity • - Excellent English communication (written + spoken) • - Comfortable monitoring dashboards, logs, and basic troubleshooting • - Organized, process-driven, and proactive in follow-through • - Able to work **full EST hours** • - Fast learner with strong tech adaptability • **Nice to Have:** SaaS experience, robotics/automation familiarity, vendor portal coordination, or experience delivering online client training.