Senior N2 Support Analyst

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FCamara Consulting & Training

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

FCamara Consulting & Training is a Brazilian multinational firm specializing in digital transformation and consulting services. With over 17 years in the market, FCamara's ecosystem focuses on innovation, e-commerce, digital strategy, and the integration of technology solutions such as artificial intelligence and cybersecurity. The company collaborates with a variety of sectors including retail, healthcare, finance, and logistics, empowering more than 1,000 businesses to evolve in the digital realm.

📋 Description

• Receive and handle tickets escalated by N1, investigating the root cause of issues • Analyze logs, data, and system behavior to diagnose failures • Resolve issues within the scope of N2 and escalate them to N3 or Development with the necessary information • Follow tickets through to resolution, keeping relevant teams and users informed • Document solutions and keep the knowledge base up to date • Identify recurring issues and propose improvements to the team • Work with a leading corporate wellness client in Latin America

🎯 Requirements

• Experience in N2 technical support or a similar role • Knowledge of SQL for queries and data analysis • Ability to read logs and understand APIs and integrations between systems • Experience with ticketing tools such as Jira, Zendesk, or similar platforms • Clear written and verbal communication with technical and business teams • Strong organizational skills to prioritize tickets and meet response and resolution deadlines • Knowledge of TypeScript/Node.js, Ruby, Flutter, or another programming language is a plus • Exposure to cloud environments and monitoring tools is a plus • Familiarity with AI solutions or agents is a plus

🏖️ Benefits

• This position is also open to people with disabilities