Oracle EBS and Salesforce PL Systems Support Analyst

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Runtalent

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Runtalent is a technology services company that specializes in the allocation of qualified professionals across various tech platforms for project needs. They focus on agile squads and managed services, ensuring operational efficiency and project success. With over 20 years in the market, Runtalent has established a strong talent pool and collaborates with multiple industries including finance, healthcare, and entertainment to provide tailored solutions for each client.

📋 Description

• Troubleshoot and analyze incidents • Understand and process user requests • Ensure SLA compliance for the resolution time of incidents, requests, and problems tracked through an ITSM tool • Ensure system availability and performance through daily checklists • Plan and support the change management process • Develop action plans to address root causes and performance detractors • Manage crisis communications and stakeholder updates • Manage post-implementation incidents • Capture and retain knowledge • Conduct regular cadence meetings with vendors • Conduct regular cadence meetings with business stakeholders • Continuously update knowledge bases and absorb new processes • Support ORACLE EBS and/or SALESFORCE systems

🎯 Requirements

• Bachelor's degree in Information Systems or a related field • Experience with troubleshooting • Knowledge of PL/SQL • Knowledge of ORACLE EBS and/or SALESFORCE • Knowledge of Oracle Forms and Reports • Experience with IT service management (ITSM) tools • Knowledge of ITIL • Experience providing Salesforce maintenance and support is a plus