Customer Experience – Community Relations

Job not on LinkedIn

🔥 0 minutes ago

🇦🇺 Australia – Remote

💵 A$85k - A$103k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Featherless AI

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤖 Artificial Intelligence

☁️ SaaS

🔌 API

Artificial Intelligence • SaaS • API

Featherless AI is a serverless AI inference and model hosting provider that offers API access to a large and growing catalog of open-weight models (12,200+), enabling developers and businesses to deploy, fine-tune, and run models at scale without managing servers. The company provides flat subscription pricing with unlimited tokens, GPU orchestration, private/anonymous usage (no logs), and options for enterprise self-hosting or scale units for high concurrency. Featherless AI also operates as an AI research lab focused on open-source and post-transformer model research, claiming significant cost and performance improvements for large models and AI agents.

📋 Description

• Own live chat on the website, including first response, diagnosis, and resolution • Manage the Discord community, answer questions publicly, welcome new arrivals, and keep threads active • Post model additions, changes, and incident updates • Manage the support inbox by email • Own issues through closure, including issues waiting on engineering • Escalate platform and inference bugs to engineering and close the loop with users • Track user requests, pain points, and churn signals • Report customer insights weekly to Growth and Product in a prioritizable format • Identify accounts and conversations with growth opportunities and hand them to BDRs with context • Create canned replies, help-centre articles, and AI-assisted drafts to make support more efficient

🎯 Requirements

• 1–3 years in technical support, community management, or developer relations • Adjacent and self-taught paths count fully • Genuine technical fluency with AI • Experience running open models locally, on a GPU, or through an API • Familiarity with Llama, Qwen, Mistral, DeepSeek, or SDXL • Understanding of quantization and why it matters • Ability to support both developers debugging API requests and creators working with sampler settings and model personality • Excellent written English • Ability to work independently across timezones • Experience using AI tools to handle support volume without sacrificing quality • Second language is a bonus • Experience in Discord-native or creator communities is a bonus • Experience in roleplay, character-AI, or creative-AI communities is a bonus • Public record of helping people through forums, GitHub issues, Discord, or Stack Overflow is a bonus • Experience writing documentation or help-centre content is a bonus

🏖️ Benefits

• Work remotely • Direct line to Growth, Platform and Infra • Opportunity to work at the centre of a fast-growing open AI ecosystem • Small, high-performing team environment