Technology Success Manager

🕒 March 10

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The Fedcap Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

For 87 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 250,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs—all targeted to helping people achieve long-term self-sufficiency.

📋 Description

• Acts as primary administrator and enablement owner for assigned portfolio of Technology systems (e.g., Student Management Systems, CRM, EHR system, collaboration tools, or other enterprise platforms). • Operationalize systems end-to-end, including configuration, enhancements, support readiness, adoption, upgrade management, and continuous improvement. • Drive measurable ROI through workflow standardization, automation, and adoption outcomes. • Standardize intake-to-delivery execution, including intake, prioritization, UAT, release readiness, and post-launch validation. • Coordinate and execute role-based enablement for assigned platforms—primarily leveraging vendor-provided training resources and materials—while facilitating product onboarding and occasional user enablement sessions as needed to drive adoption. • Support vendor success and contract lifecycle activities, including selection support, renewals, licensing optimization, and SLA tracking. • Execute system onboarding for new programs and teams including readiness checklists, go-live support, and post-launch stabilization. • Identify and implement improvements that reduce manual work and improve usability and process efficiency. • Track and report adoption, satisfaction, usage trends, SLAs, and outcomes. • Partner with program and corporate stakeholders to translate operational needs into configured solutions. • Coordinate with engineering teams for complex build or integration work. • Support vendor selection activities including requirements definition, demo coordination, evaluation scoring, and implementation readiness. • Coordinate renewals and licensing true-ups including usage analysis, tier optimization, and continuity planning. • Manage vendor performance cadence including Quarterly Business Reviews, SLA adherence, escalation management, and roadmap alignment.

🎯 Requirements

• Bachelor’s degree in Information Systems, Business, Technology, or related field. • ITIL, Change Management, Project Management, or Customer Success certifications are a plus. • 5+ years’ meaningful experience in systems enablement, platform administration, technology success, program delivery, or operational technology roles. • Demonstrated experience supporting enterprise systems such as ERP, CRM, case management, HR, or collaboration platforms. • Experience supporting vendor lifecycle activities including evaluation and selection, renewals, licensing optimization, and vendor performance management. • Strong stakeholder management and platform enablement skills. • Ability to configure and administer systems including permissions, workflows, templates, and reporting. • Familiarity with structured delivery methods such as Agile or ITIL and intake, ticketing, and documentation tools such as ServiceNow, Jira, Monday.com, Confluence, or SharePoint. • Ability to translate system capability into operational outcomes and ROI.

🏖️ Benefits

• Equal employment opportunities • Commitment to diversity