Federal City Recovery Services - DC
Healthcare • Non-profit • Social Impact
Federal City Recovery Services - DC is a leading provider of treatment and recovery services, specializing in substance use disorders and mental illnesses. With over 27 years of experience, they offer intensive residential treatment, outpatient programs, and thorough case management to support individuals on their path to recovery. Their mission is to deliver personalized services that honor the unique needs of each client, ensuring a comfortable environment throughout the healing process.
Customer Service Representative
Job not on LinkedIn
November 21
Federal City Recovery Services - DC
Healthcare • Non-profit • Social Impact
Federal City Recovery Services - DC is a leading provider of treatment and recovery services, specializing in substance use disorders and mental illnesses. With over 27 years of experience, they offer intensive residential treatment, outpatient programs, and thorough case management to support individuals on their path to recovery. Their mission is to deliver personalized services that honor the unique needs of each client, ensuring a comfortable environment throughout the healing process.
📋 Description
• Take inbound and outbound calls from members of our clients’ gyms • Respond to customer questions in accurate and timely manner following established policies • Explain options regarding upgrading, downgrading, or canceling memberships • Update billing and personal information per customer request • Document customer interaction with our in-house software
🎯 Requirements
• Must commit to set schedule with minimum of 40 hours per week (Monday through Friday) • Positive attitude and excellent communication skills • Team player with willingness to learn and grow • Basic computer and typing skills • 1+ year experience in call center customer service environment (preferred) • Willing to work 12pm - 7pm Mountain Time
🏖️ Benefits
• 401(k) with company match • Medical, Dental, life and vision • Paid holidays • Paid vacation • Free VASA Fitness gym membership – includes total access to weights, cardio, basketball, swimming pool, tanning, and more at any location! • Gift card bonuses for attendance
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