Instructional Designer

🔥 1 hour ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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Feedzai

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

💳 Fintech

🔒 Cybersecurity

🤖 Artificial Intelligence

Fintech • Cybersecurity • Artificial Intelligence

Feedzai is a leading cloud platform that specializes in managing financial risk by combating fraud and financial crimes using advanced machine learning technology. The company analyzes trillions of dollars in transactions each year to protect major corporations from fraud and money laundering. With a diverse range of roles across the globe and a commitment to employee well-being and development, Feedzai fosters a culture of learning and innovation in the financial technology sector.

📋 Description

• Design and develop learning journeys for customers, partners, and internal teams, including onboarding, feature adoption, role-based enablement, certifications, tutorials, and performance-support resources • Apply adult-learning principles, learning objectives, assessment design, and instructional-design methodologies • Use AI-enabled tools for research, outlining, drafting, rewriting, summarization, assessment creation, scenario generation, and content adaptation • Validate AI-assisted outputs with subject-matter experts and source documentation • Design blended learning experiences combining self-paced learning, video, interactive practice, knowledge checks, live enablement, in-app guidance, and contextual performance support • Develop video tutorials, product walkthroughs, microlearning modules, certifications, interactive guides, job aids, and in-app experiences • Script, storyboard, produce, edit, and maintain video-based learning content • Create and maintain in-app training content using Pendo or similar digital-adoption platforms • Work with UX and Product teams to identify opportunities for embedded education, onboarding guidance, feature discovery, and contextual help • Apply usability, accessibility, and inclusive-design principles to learning assets • Establish reusable templates, AI prompt libraries, content patterns, and production workflows • Collaborate with Product Managers, Product Designers, Engineers, SMEs, Customer Success, Support, and Partner teams • Translate complex product functionality, workflows, risk-management concepts, and technical information into actionable learning content • Partner with Documentation to align education content, product documentation, release communications, and in-app guidance • Participate in feature-launch and release-readiness processes • Gather learner and stakeholder feedback to improve content quality and relevance • Use learner feedback, content-performance metrics, support trends, product-adoption signals, and certification results to identify gaps • Define and monitor learning metrics including completion, engagement, assessment performance, time to competence, feature adoption, support deflection, and learner satisfaction • Iterate on content using testing and evidence • Support localization and global accessibility by coordinating translation and reviewing localized content • Contribute to governance, content maintenance, version control, review processes, and AI-assisted quality assurance • Stay current with instructional design, learning technologies, digital adoption, generative AI, and AI-enabled content-production practices

🎯 Requirements

• 3+ years of experience in instructional design, curriculum development, learning-content development, product education, customer education, enablement, technical writing, or a related field • Experience collaborating with subject-matter experts to turn complex information into clear, practical, learner-centered content • Understanding of instructional-design fundamentals, including learning objectives, learner personas, adult-learning principles, assessments, storyboarding, and content sequencing • Ability to create concise, clear, and engaging content for different levels of product knowledge and user roles • Experience developing multimedia learning solutions, including videos, tutorials, certifications, microlearning, interactive modules, and contextual help • Comfortable writing scripts, storyboards, facilitator guides, knowledge checks, learning objectives, and learner-facing product guidance • Strong written and verbal communication skills in English • Practical experience using generative-AI tools for content creation, research, ideation, drafting, editing, localization, assessment development, or multimedia production • Ability to write effective prompts and use structured workflows to produce high-quality learning assets efficiently • Strong judgment in reviewing AI-generated content for accuracy, bias, security, privacy, intellectual-property considerations, accessibility, and brand alignment • Familiarity with tools such as Pendo, WalkMe, Whatfix, Synthesia, Descript, Camtasia, Articulate 360, Loom, Adobe Creative Cloud, learning-management systems, learning-experience platforms, knowledge bases, certification platforms, analytics tools, spreadsheets, dashboards, Google Workspace, Confluence, Notion, or Jira is a plus/advantageous rather than required • Experience designing learning content for software, digital products, technical workflows, or professional audiences is preferred • Portfolio demonstrating learning-design thinking or educational assets is highly valued • Portuguese language skills are an advantage

🏖️ Benefits

• Virtual or onsite colleague shadowing during onboarding, depending on work location • Training, connections, and one-on-one time with manager • Access to extensive company and team information during onboarding

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