Senior Software Engineer – Customer Success

🕒 Yesterday

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

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Feedzai

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

💳 Fintech

🔒 Cybersecurity

🤖 Artificial Intelligence

Fintech • Cybersecurity • Artificial Intelligence

Feedzai is a leading cloud platform that specializes in managing financial risk by combating fraud and financial crimes using advanced machine learning technology. The company analyzes trillions of dollars in transactions each year to protect major corporations from fraud and money laundering. With a diverse range of roles across the globe and a commitment to employee well-being and development, Feedzai fosters a culture of learning and innovation in the financial technology sector.

📋 Description

• Design and implement technical solutions that maximize the value of the Feedzai platform • Configure, customize, and extend customer solutions using Java, SQL, and platform configuration • Build and maintain integrations using REST APIs, messaging systems, event-driven architectures, and file processing • Troubleshoot complex production issues across application, database, infrastructure, and integration layers • Analyze and optimize application performance, scalability, and operational reliability • Lead technical activities during implementations, upgrades, migrations, and production go-lives • Support enterprise customers throughout the implementation and post-production lifecycle • Review solution designs and implementation approaches for alignment with Feedzai best practices • Mentor other engineers and contribute to reusable implementation assets, documentation, and engineering standards • Collaborate with Product Engineering by providing feedback based on customer implementations and operational experience • Serve as a trusted technical advisor for customers and a technical reference within Customer Success • Collaborate with Product Engineering, Product Management, Customer Success Managers, and customer technical teams

🎯 Requirements

• 7+ years of professional software engineering experience • Strong Java development skills, including understanding, customizing, and debugging complex applications • Strong SQL knowledge and database troubleshooting experience • Experience designing and implementing enterprise software integrations • Experience with REST APIs, messaging platforms, asynchronous systems, and file-based integrations • Experience with cloud platforms (AWS preferred) • Strong troubleshooting and root cause analysis skills in production environments • Experience analyzing Java application performance, including thread dumps, heap analysis, and JVM tuning • Solid understanding of distributed systems, software architecture, scalability, and performance • Excellent communication skills and ability to work directly with customer engineering teams • Ability to balance hands-on technical work with customer-facing responsibilities • Experience in fraud prevention, financial services, or risk management platforms (nice to have) • Experience with Kubernetes and containerized applications (nice to have) • Experience with PostgreSQL and NoSQL databases (nice to have)

🏖️ Benefits

• Training, connections, and one-on-one time with a manager during the first 30 days • Virtual or onsite colleague shadowing depending on work location • Access to extensive company and team information during onboarding

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