Integration Specialist – Municipal Metering

Job not on LinkedIn

🕒 June 17

🐊 Florida – Remote

🐊 Florida – Remote

💵 $3.4k - $7.3k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ferguson

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🛍️ eCommerce

🛒 Retail

B2B • eCommerce • Retail

Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.

📋 Description

• Serve as a primary technical support resource for customers utilizing Neptune systems nationwide • Troubleshoot and resolve customer issues through remote sessions, phone, and ticketing systems • Proactively monitor and manage support tickets to ensure timely resolution and strong customer communication • Document customer interactions, troubleshooting steps, and resolutions within the support system • Collaborate with internal teams (Support, Sales, and Project Management) to address customer needs and escalate issues when necessary • Assist with system integrations and support implementation efforts for municipal customers • Deliver training to customers and internal teams on system operation and troubleshooting • Provide technical product support to field technicians, customers, and vendors

🎯 Requirements

• Bachelor’s Degree preferred, but not required • Experience in a customer service or technical support environment required • Experience with utility billing processes, AMR/AMI systems, municipal water utilities, or related software preferred • Strong troubleshooting and problem-solving skills • Excellent verbal and written communication skills • Strong organizational skills with the ability to manage multiple priorities and ticket volume • Professional, patient, and effective in resolving complex issues • Ability to develop and deliver presentations to groups • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint, etc.) • Experience with CRM or ticketing systems (e.g., Salesforce, Zoho Desk) preferred • Willingness and ability to travel as needed

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with company match • Mental health coverage • Gender affirming benefits • Family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities