Sales Operations Analyst

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November 11

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Ferguson

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B2B • eCommerce • Retail

Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.

10,000+ employees

🤝 B2B

🛍️ eCommerce

🛒 Retail

📋 Description

• Manage and administer the CRM system (Lead Perfection) and the contact center platform (Five9) to ensure optimal performance and data integrity. • Perform comprehensive data mining and analysis to identify trends, opportunities, and actionable insights that support strategic decision-making. • Develop, maintain, and enhance dashboards in Snowfly to provide real-time visibility into key performance metrics for Sales Team Managers. • Generate and deliver accurate, timely reports that enable Sales Team Managers to monitor performance and make informed decisions. • Collaborate with cross-functional teams to innovate and implement creative strategies for engaging target audiences across omni-channel platforms, including SMS, email, voice, and chat. • Ensure compliance with data governance policies and maintain high standards of data quality across all systems. • Lead initiatives to optimize workflows and improve operational efficiency within the sales organization. • Provide training and support to team members on CRM and contact center tools, fostering a culture of continuous improvement.

🎯 Requirements

• Bachelor’s degree in Business, Information Systems, or a related field; equivalent experience may be considered. • Proven experience in software administration, preferably with Five9 and Lead Perfection platforms. • Strong analytical skills with the ability to interpret complex data sets and translate insights into actionable strategies. • Excellent problem-solving abilities and a track record of driving process improvements. • Proficiency in managing omni-channel communication tools and understanding of customer engagement best practices. • Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams. • Experience in leading small teams and managing direct reports is highly desirable.

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with company match • Mental health coverage • Gender affirming and family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities