Sales Support Representative – Industrial Turnarounds

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October 18

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Ferguson

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B2B • eCommerce • Retail

Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.

10,000+ employees

🤝 B2B

🛍️ eCommerce

🛒 Retail

📋 Description

• Serve as a key support resource for the Outside Sales and Turnaround team by providing accurate quotations, order processing, and personalized customer service • Coordinate directly with turnaround customers, warehouse operations, and on-site personnel to ensure materials and services are delivered on time and accurately • Update customer account information, track job-specific material requirements, and provide responsive communication throughout project timelines • Develop strong working relationships with vendors and suppliers to meet turnaround demands • Assist with project documentation, reporting, and job closeout requirements • Manage customer information through Ferguson’s systems and support account needs both in-person and online • Travel to customer sites and branch locations as needed to support turnaround projects and ensure customer satisfaction • Be on-call 24/7 during active turnaround projects to respond immediately to urgent customer orders, delivery needs, and problem resolution

🎯 Requirements

• 2–3 years of sales or customer support experience • Prior experience with turnarounds, shutdowns, or industrial services is a plus • Mechanical knowledge and familiarity with refinery, chemical, or industrial plant environments • Goal driven, team oriented, and self-motivated • Strong relationship-building skills with both customers and internal teams • Excellent communication, time management, and organizational skills • Professional, courteous, and articulate with customers and vendors • Ability to adapt quickly, problem-solve, and manage multiple priorities under tight deadlines • Strong computer skills, specifically Microsoft Outlook, Teams, and Excel

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with company match • Mental health coverage • Gender affirming and family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities