Senior HVAC Technical Service Advisor

Job not on LinkedIn

🕒 5 days ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $7.8k - $12.5k / month

⏰ Full Time

🟠 Senior

✨ Advisor

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Ferguson

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🛍️ eCommerce

🛒 Retail

B2B • eCommerce • Retail

Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.

📋 Description

• Provide technical product support to outside sales and field partners for Residential HVAC products • Assist dealers in troubleshooting service and installation problems over the phone daily • Maintain daily call log of customer interactions • Provide outside field service customer support on job sites • Develop and maintain relationships with outside sales, field technicians, and customers, ensuring their satisfaction with our products and services at all times • Provide technical product knowledge and product training virtually and in-person to customers and internal associates • Assist in developing training curriculum and materials as directed by the Training & Technical Support Manager • Assist with filing warranty claims • Attend trainings to become Trane/American Standard Field Service Representative (FSR) • Become a Mitsubishi Diamond Service Group member (DSG) • Other duties as assigned by Manager

🎯 Requirements

• 5+ years of Technical HVAC Experience in Service, Install or Technical Support • EPA Certification and other HVAC licenses strongly preferred • Experience with Trane/American Standard and Mitsubishi residential HVAC products, strongly preferred • Ability to quickly find product information to assist technicians on the phone or on the jobsite • Be able to provide top-notch customer service • Strong proficiency with computer and software programs, including all Microsoft Applications • Ability to communicate technical information to technical and non-technical customers and associates • Demonstrated interpersonal skills and ability to collaborate with people at multiple levels of the organization • Ability to be flexible, adaptable, and multitasking skills needed, including the ability to prioritize multiple, urgent requests • Proven time management and organizational skills • Detailed and able to maintain a high level of accuracy • Self-starter, creative problem solver, and self-sufficient • Ability to travel within New England to job sites, branches and corporate offices as required

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with company match • Mental health coverage • Gender affirming and family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities