Claims Adjuster

🕒 May 11

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Fetch Pet Insurance

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201 - 500 employees

👥 B2C

⚕️ Healthcare Insurance

B2C • Healthcare Insurance

Fetch Pet Insurance is a consumer-focused pet insurance provider that offers comprehensive accident and illness coverage for dogs and cats, plus optional wellness add-ons and member perks. The company reimburses veterinary expenses (up to 90%) for covered treatments, provides 24/7 telehealth access, an online pharmacy with qualifying medication reimbursements, and a mobile app for claims submission and tracking. Fetch partners with underwriters and shelters, emphasizes coverage for hereditary and dental conditions, and markets directly to pet owners in the U. S. and Canada.

📋 Description

• Adjudicate assigned claims in accordance with the Terms & Conditions of the individual pet’s policy • Review medical records, lab results, invoices, and claims forms for complete and thorough assessment • Process claims determinations to include assessment and payment for submitted claims • Verify claims coverage through in-depth knowledge of policy Terms & Conditions • Consult with treating veterinary practices regarding medical records evaluation and necessary documentation • Maintain an average quality assurance score above department minimums • Complete assigned tasks within compliance deadlines • Maintain an average productivity rate above department minimums • Provide feedback on process opportunities to further strengthen SOPs

🎯 Requirements

• Minimum of five years experience as a veterinary technician • Bachelor's degree in veterinary science OR CVT or equivalent preferred • Property and Casualty Adjuster license in good standing preferred • Complete and pass state adjuster licensing • Be reliable with good attendance • Able to work a minimum of 42 hours per week, with occasional weekends and extra hours as needed

🏖️ Benefits

• Comprehensive Medical, dental, and vision plan for you and your family • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available • Highly competitive 401(k) matching • Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days • Paid company (9) holidays, including (1) floating holiday • Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year • Educational Assistance Program • Fetch Discount Perks Program • Volunteering - earn up to 8 hours per calendar year at nonprofit organizations • NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible • Employee Referral Incentive • Tuition Assistance • Commuter Benefits • Employee Assistance Program (EAP)