Director, Fraud Operations

6 hours ago

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Fetch Rewards

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eCommerce • Retail • Marketing

Fetch Rewards is a company that operates America's Rewards App, leveraging the power of Fetch Points to drive consumer behavior and engagement across various industries, including Consumer Packaged Goods (CPG), retail, and restaurants. By offering custom-fit marketing solutions, Fetch helps brands increase sales, improve retention, and build lifelong consumer loyalty without relying on discounts. The platform offers dynamic in-app offers based on verified shopping behavior, designed to inspire specific business outcomes and increase customer engagement. Fetch Rewards partners with major brands and retailers, providing a robust data-driven approach to enhance buying frequency and customer retention.

501 - 1000 employees

Founded 2013

🛍️ eCommerce

🛒 Retail

💰 Debt Financing on 2022-04

📋 Description

• Co-lead a full-scope transformation of our fraud function alongside the VP of Support and Fraud Operations • Serve as a senior advisor to the Fetch executive team on fraud risks • Set goals for fraud loss reduction, system improvements, and operational excellence • Build a multi-year roadmap and implement systems that focus on automated prevention, detection, and mitigation while balancing the interests of our partners, users, and the business • Continually evaluate and improve existing processes • Anticipate and communicate emerging fraud risks, driving cross-functional mitigation strategies • Design org structures, workflows, and KPIs that maximize performance, accountability, and quality • Cross-functional collaboration with Product, Engineering, Sales, GTM, Legal, Finance, and Support to align Fraud operations with broader company initiatives and integrate fraud into upstream processes • Emphasize the use of data to drive actionable insights and systems-level improvements that can be measured and assessed analytically • Lead the adoption of AI and automation including generative AI for fraud classification, detection, and review processes, drastically reducing manual workload and increasing precision • Lead a team of fraud investigators, operations coordinators, automation specialists, and quality analysts by fostering a culture of curiosity, ownership, and urgency

🎯 Requirements

• You’ve owned end-to-end complex fraud operations at scale and understand the tradeoffs between speed, cost, and risk • You set vision, drive strategy, and move teams decisively • You have hands-on experience with AI-driven tools and methodologies in risk or fraud domains and are excited to apply AI to operational challenges • You can navigate from pattern detection to systems thinking, connecting tactical fixes to long-term design • You’ve led organizational change, thrive in ambiguity, and possess strong cross-functional leadership and executive communication skills • You understand fraud not just as a risk to mitigate, but as a strategic lever to protect brand and margin • You have 7+ years of experience in fraud operations, trust & safety, or risk management • You are highly proficient with data, using tools such as SQL, Snowflake, Grafana, or Hex.

🏖️ Benefits

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth. • 401k Match: Dollar-for-dollar match up to 4%. • Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets. • Continuing Education: Fetch provides ten thousand per year in education reimbursement. • Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership. • Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break. • Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule. • Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more! • Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.